Περιγραφή εργασίας

CareerFinders, on behalf of our client, a leading specialist in virtualisation and associated server and storage technologies, with offices in both Cyprus and abroad, we are seeking to recruit a Senior Systems Engineer to join their growing team based in Cyprus on a fully remote basis. As a Senior Systems Engineer, you will primarily be responsible for providing second-line technical support via the service desk platform, telephone, email, and remote support tools. As part of your role, you will support complex incidents and requests including deployment, configuration, maintenance, patching, troubleshooting, and monitoring, with a focus on infrastructure technologies. Our client is seeking applicants who hold strong experience with Windows desktop and server operating systems, as well as hands-on experience with on-premises and cloud virtualisation platforms. A highly competitive remuneration package is on offer, based on skills and experience, along with fully remote working conditions within Cyprus.

Key Duties/Responsibilities: 

• Provide second-line technical support via the service desk platform, telephone, email, and remote support tools.
• Support complex incidents and requests including deployment, configuration, maintenance, patching, troubleshooting, and monitoring, with a focus on infrastructure technologies.
• Resolve incidents and requests in a timely and effective fashion wherever possible.
• Own escalated tickets through to resolution, ensuring clear communication and high-quality documentation.
• Use RMM, monitoring, and diagnostic tools to identify issues proactively and respond to alerts, security issues, and patching requirements.
• Liaise with third-party vendors when required, ensuring effective technical information exchange and timely progression of escalations.
• Follow established procedures and ITIL-aligned processes for incident, request, problem, change, and escalation management.
• Escalate incidents and service requests promptly and appropriately, ensuring all relevant diagnostic information is captured.

Key Skills/Experience: 

• Strong experience with Windows desktop and server operating systems and domain services.
• Hands-on experience with on-premises and cloud virtualisation platforms.
• Understanding of storage technologies, including SAN/NAS, RAID, and backup platforms.
• Familiarity with best-practice update, upgrade, patching, and remediation processes across a wide range of technologies, applications, and platforms.
• Good knowledge of all common components of Microsoft 365 administration.
• Networking fundamentals, including switching, routing, VLANs, VPNs, and firewalls.
• Skilled use of remote support tools for monitoring and troubleshooting.
• Ability to manage workload effectively and meet SLA/KPI expectations.
• Handle escalated incidents with confidence and autonomy.
• Clear written and verbal communication with users, colleagues, and third-party vendors.
• Strong analytical and troubleshooting skills with methodical investigation techniques.
• Strong understanding of ITIL-aligned processes for incident, request, problem, change, and escalation management.
• Accurate and thorough solution and ticket documentation, including troubleshooting detail and customer updates.
• Ability to recognise issues requiring further escalation and ensure handover is technically complete.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the reference number ERG9440. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.  

Οι υποψήφιοι μπορούν να εργάζονται εξ αποστάσεως από τη χώρα Cyprus.

Πώς να υποβάλετε αίτηση

Οι ενδιαφερόμενοι υποψήφιοι παρακαλούνται να στείλουν το βιογραφικό τους στον Διευθυντή Ανθρώπινου Δυναμικού στο jobs@careerfinders.com.cy.

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CareerFinders Recruitment Services Ltd