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Techno-Functional Business Consultant

Join the team that puts Microsoft Dynamics 365 to work inside luxury hotels, resorts and attractions — and help us set the standard for AI-assisted consulting delivery.

Job title: Techno-Functional Business Consultant

Location: Nicosia, Cyprus — hybrid

Department: dot.Hospitality — Professional Services

Reports to: Manager, Professional Services — dot.Hospitality

ABOUT US

Dot.Cy is a global provider of vertical software solutions built on Microsoft Dynamics 365, with offices in Nicosia, Athens and Dubai. Our flagship solutions, dot.Hospitality and dot.Ticketing, empower organisations worldwide to transform operations, elevate customer experiences and drive measurable business impact.

dot.Hospitality is an integrated guest engagement and operations platform that enables luxury hotels and resorts to personalise experiences, streamline processes and grow revenue. dot.Ticketing is a comprehensive ticketing and reservation platform that enables entertainment venues, cultural institutions and attractions to manage sales, pricing, inventory and customer engagement.

Dot.Cy is a subsidiary of Total Specific Solutions (TSS), a premier provider of business software solutions comprising over 180 independent business units that deliver tailored products and services across diverse market segments. Through TSS, we combine international scale with deep industry expertise.

ABOUT THE ROLE

We are looking for a Techno-Functional Business Consultant to be the critical bridge between our technical teams and our hospitality clients. You will work closely with hotels, resorts and service-driven businesses to implement and optimise Dot.Cy’s Dynamics 365-based platform, ensuring every interaction leads to better performance and better guest outcomes.

You will bring both technical know-how and business acumen, guiding clients through configuration, best practice and digital transformation. You will also work in an AI-assisted delivery model, using Claude and related tooling to raise the speed and quality of everything we hand to a client.

This role sits at the front line of an AI-assisted delivery model. Dot.Cy consultants work with Claude to deliver faster and to a higher standard, with consultant judgement and review behind everything a client receives — so fluency with AI tooling is a core requirement of this role, not an optional extra.

KEY RESPONSIBILITIES

Delivery

• Drive Dynamics 365 project implementations in the hospitality industry in the role of Techno-Functional Business Consultant.
• Conduct workshops, gather and document business requirements, define business process flows, and translate needs into functional specifications and proofs of concept.
• Present solution designs and project deliverables to stakeholders, ensuring alignment and sign-off.
• Customise and configure the Dynamics 365 platform and integrate third-party tools using Dot.Cy frameworks and internal procedures.
• Collaborate closely with internal delivery teams and client-side stakeholders to ensure timely, high-quality delivery of project milestones.
• Support project coordination for small to mid-size engagements, providing structured updates, risk flags and progress reporting.
• Guide development teams with accurate business requirements and conduct functional testing to ensure alignment with specifications.
• Prepare training and testing plans and assist with client onboarding and user enablement.

AI-assisted Delivery

• Deliver within Dot.Cy’s AI-assisted delivery model, working with Claude to raise the pace and quality of your work — with consultant expertise and review behind every client deliverable.
• Uphold Dot.Cy’s data protection and confidentiality standards in all use of AI tools, safeguarding guest and client data at all times.

REQUIREMENTS

Academic

• University degree in Computer Science, Information Systems or an equivalent discipline.

Professional & Technical

• Microsoft Dynamics 365. Proven experience implementing or supporting Dynamics 365 solutions in a techno-functional role will be much appreciated.
• AI adoption. Demonstrable hands-on experience adopting AI assistants in a professional delivery, consulting or business-analysis context — Claude (Anthropic) preferred, or comparable large language model tooling.
• Practical fluency. Working knowledge of effective prompting, and confidence using an AI assistant across the consulting lifecycle.
• Sound judgement. Awareness of the limits and risks of AI — hallucination, confidentiality, GDPR and client data-handling policy — and the habit of verifying AI-generated output before it is used.

Key skills & attributes

• Strong skills in business analysis, requirement gathering and translating business needs into functional designs.
• Familiarity with hospitality operations — front office, food and beverage, spa, revenue or guest experience — will be much appreciated.
• Confident communicator, able to engage with both technical teams and business stakeholders.
• Solid documentation skills, including the ability to prepare functional specifications, training materials and testing plans.
• Comfortable presenting deliverables and facilitating client discussions and workshops.
• Self-driven, organised, strong attention to detail, and able to manage tasks across multiple client projects.

Nice to have

• Experience building or maintaining AI agents, custom skills, connectors or automated workflows.
• Microsoft Dynamics 365 or Power Platform certifications.
• Keen to learn new technologies.
• Good command of the Greek and English language, in verbal and written form.

No AI experience yet? 

If you are strong on Dynamics 365 and hospitality but early in your AI journey, we still want to hear from you. Tell us in your application how you have started using AI tools and what you would like to learn — we provide the tooling, the training and the time.

WHAT WE OFFER

• A collaborative and supportive team culture that values initiative, innovation and professional growth.
• Structured onboarding and training, to ensure a smooth transition into the role.
• Company-provided AI tooling, including Claude, with dedicated time and training to build your AI capability.
• Competitive compensation package, including 13th salary
• Provident Fund.
• Flexible working arrangements, with options for hybrid work and a flexible schedule to support work–life balance.

Πώς να υποβάλετε αίτηση

Apply by clicking here.

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