State Organizations/Agencies

Cyprus

British High Commission

Social / Political Sciences

Government / Public Sector

Lawyers

The main purpose of the job is to provide high quality, professional and efficient consular services to both visiting and resident British nationals in Cyprus. Be a fully engaged and proactive member of the Nicosia consular team, the Greece/Cyprus and wider Europe South Networks, to contribute to the achievement of business plan objectives and full Consular Strategy delivery.The role will involve providing support both in person and remotely, liaising and building relationships with local Cypriot authorities including, but not limited to, the police, social services and hospitals as well as local tourism sector stakeholders. &nbsp;We are looking for a dynamic, well-organised person with a passion for customer service to offer clear guidance and assistance to British nationals.&nbsp; Roles and Responsibilities:Providing consular support (including occasionally out of hours) to vulnerable British nationals including:<ul><li>Vulnerable elderly people</li><li>Those with mental health issues</li><li>Victims of crime including &nbsp;victims of rape, sexual assault and domestic violence</li><li>Those arrested or detained</li><li>Those in hospital</li></ul>Providing Emergency Travel Documents. Travel to offer face to face support to British nationals and to provide resilience to other consular teams where required. Taking part in proactive projects to prevent or mitigate situations which British nationals become in need on Consular assistance. To support the consular effort and the British High Commission during periods of consular, or broader, crisis situations. Building and maintain a good working network of stakeholders. Essential qualifications, skills and experience Fluency in oral and written English (minimum of C1 level for CEFR framework*); Good to fluent oral and reading in Greek (minimum of B1 level for CEFR framework*); Proven customer service experience of at least three years and a strong sense of customer service delivery, ideally with experience in supporting customers in difficult or traumatic situations. Excellent communication and customer service skills; Excellent interpersonal skills, ability to work collaboratively; Attention to detail, strong analytical perspective and problem solving skills; Ability to work at pace and prioritise, managing an often heavy workload; IT skills (Outlook, Word and Excel, MS Teams, PowerPoint); Valid passport and permission to live and work in the EU.&nbsp;Application deadline: 18 May 2025 Grade: Administrative Officer (AO) Working hours per week: 36.25 Apply online: <a target="_blank" rel="noopener noreferrer" href="https://t.co/r10ElvN1Y4">ow.ly/HM5X50VOeja</a>

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