Cyprus

The Landmark Nicosia

Business Administration

HORECA employees

Hotel School Graduates

Tourism Studies

Summary:Responsible for overseeing all front office operations and personnel. Areas of responsibility include Bell Services and Guest Services/Front Desk. As a department head, the role involves leading and collaborating with managers and team members to ensure smooth execution of all front office procedures, especially guest arrivals and departures. The position focuses on enhancing guest and employee satisfaction while maximizing departmental performance and profitability.&nbsp;About Us/Description: At The Landmark Nicosia, we are committed to redefining hospitality by combining rich heritage with contemporary sophistication. As part of Marriott’s Autograph Collection, we embody a distinctive character and personalized service, creating authentic and memorable experiences for every guest.This role is an exciting opportunity to contribute to our next chapter and shape the guest experience in one of the island’s most iconic hospitality settings.&nbsp;Key Responsibilities<ul><li>Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</li><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily.</li><li>Develops specific goals and plans to prioritize, organize, and accomplish team work.</li><li>Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li><li>Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.</li><li>Ensures compliance with all Front Office policies, standards and procedures.</li><li>Supervises and manages and supports the team.</li><li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li><li>Responds to and handles guest problems and complaints.</li></ul>&nbsp;Qualifications &amp; Experience<ul><li>Bachelor’s degree or Diploma in a hospitality-related field</li><li>Prior experience with hotel pre-opening projects is preferred</li><li>Background in Marriott brand standards and operations is highly valued</li><li>Minimum of 5 years’ experience in front desk operations, including at least 3 years in a supervisory role such as Front Office Manager within the hospitality industry in 4- or 5-star hotels</li><li>Excellent command of the English language, both written and spoken</li><li>Outstanding communication and organizational skills</li><li>Proven ability to drive change, implement continuous improvement initiatives, and enhance operational efficiency</li><li>Demonstrated leadership, team management, and staff development abilities</li><li>Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook</li><li>Strong customer service orientation with a commitment to guest satisfaction</li><li>Solid experience with Opera or other Hotel Property Management Systems (PMS)</li></ul>&nbsp;How to Apply Please submit your CV outlining your interest and suitability for the role to <a href="mailto:careers@thelandmarknicosia.com">careers@thelandmarknicosia.com</a>, with subject: “Front Office Manager” by 31/05/2025.&nbsp;&nbsp;Thank you for considering this opportunity and for taking the time to apply.&nbsp;While we appreciate all applications, only those selected for further consideration will be contacted. We encourage you to follow our social media platforms for future openings.&nbsp;&nbsp;Personal data:Recipients of personal dataWe transmit your personal data to a number of recipients or categories of recipients, including, in particular, within departments of the hotel.Retention periodYour personal data will be used and stored by us only for a limited period, which is equal to either the time objectively needed for us to achieve each corresponding goal of processing or to the time for which we are legally obligated to store any such data for us to comply with legal or regulatory obligations. In any case, we will not process your data for a period longer than one year, beginning from the date on which we concluded our last cooperation. After the set time retention period has passed, we securely delete or destroy your data.If you want to contact us for matters related to the processing of your data and the exercise of your rights, you can contact us to the email address <a href="mailto:dpo@thelandmarknicosia.com">dpo@thelandmarknicosia.com</a>

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