Tourism - Hotels

Cyprus

Thanos Hotels

Receptionists / Front Desk Officers

Anassa Hotel,&nbsp;an iconic luxury resort and proud member of The Leading Hotels of the World, is seeking to recruit an experienced and passionate&nbsp;Front Office Manager. The Front Office Manager is responsible for the overall leadership, organisation, planning and control of the Front Office Department, ensuring the seamless delivery of exceptional guest experiences in line with the standards of Anassa Hotel, The Leading Hotels of the World and Thanos Hotels &amp; Resorts. The role ensures the highest levels of guest satisfaction, operational efficiency, revenue optimisation and team development, while upholding the brand’s luxury positioning and reputation for excellence. Key Responsibilities Operational Management<ul><li>Reporting to the Hotel General Manager</li><li>Lead, organise and supervise all Front Office operations (Reception, Guest Relations, Concierge, Bell Desk, Switchboard where applicable)</li><li>Ensure strict adherence to hotel standards, policies, procedures and brand guidelines</li><li>Deliver outstanding, personalised guest service at all times, exceeding guest expectations</li><li>Monitor daily arrivals, departures, VIPs, special requests and group movements</li><li>Participate in the Duty Manager schedule, handling guest complaints, operational challenges, emergency situations and service recovery</li><li>Ensure smooth coordination with Housekeeping to optimise room readiness and guest satisfaction</li><li>Maintain accurate guest history records and CRM database</li><li>ensures credit limits are adhered to and payments are secured according to SOP</li></ul> Revenue &amp; Commercial Focus<ul><li>Work closely with Reservations and Sales to maximise occupancy, ADR and RevPAR</li><li>Prepare forecasts, reports and departmental statistics</li><li>Monitor business levels and communicate fluctuations to all relevant departments</li><li>Identify upselling opportunities and implement strategies to increase revenue</li><li>Contribute ideas to improve profitability while maintaining luxury service standards</li></ul> Team Leadership &amp; Development<ul><li>Recruit, train, supervise and evaluate Front Office team members</li><li>Conduct regular performance reviews and coaching sessions</li><li>Ensure all team members are fully trained on SOPs, luxury service standards and LHW requirements</li><li>Promote a culture of professionalism, teamwork and continuous improvement</li><li>Maintain grooming, uniform and personal hygiene standards in line with brand expectations</li><li>Prepare weekly schedules and ensure optimal staffing levels</li><li>Guest Experience &amp; Quality Assurance</li><li>Build strong relationships with repeat guests, VIPs, group organisers and travel partners</li><li>Ensure effective handling of guest feedback and online reputation management</li><li>Maintain high product knowledge of the hotel, facilities and local area</li><li>Uphold luxury hospitality standards in line with Leading Hotels of the World criteria</li></ul> Compliance &amp; Safety<ul><li>Ensure full compliance with hotel policies, Fire, Health &amp; Safety regulations.</li><li>Take a leadership role in emergency procedures and crisis management.</li><li>Ensure all operational procedures align with Corporate Social Responsibility standards.</li></ul> Administration<ul><li>Prepare departmental reports, forecasts and budgets as required</li><li>Maintain departmental records and documentation</li><li>Undertake additional duties as assigned by Senior Management</li></ul> Requirements<ul><li>Degree in Hospitality Management or related field</li><li>Minimum 3–5 years’ experience in Front Office operations, with at least 2 years in a supervisory/managerial role in a luxury hotel environment</li><li>Experience in 5-star or Leading Hotels of the World property will be considered an advantage.</li><li>Strong leadership, decision-making and problem-solving skills</li><li>Commercial awareness with strong understanding of revenue management principles</li><li>Excellent communication skills in English</li><li>Additional languages will be considered an advantage</li><li>Proficiency in PMS systems and Microsoft Office applications</li><li>Strong organisational and time-management skills</li><li>Professional appearance and grooming</li><li>Passion for delivering exceptional guest service</li></ul> What We Offer<ul><li>Attractive remuneration package&nbsp;</li><li>Provident Fund&nbsp;</li><li>Staff discounts at Hotels &amp; Kult Boutiques</li><li>Free meals on duty</li><li>Employee Appreciation Program and Reward Scheme</li><li>Great work-life balance</li><li>Comprehensive new staff induction programmes</li><li>Group-wide professional development opportunities across countries and properties</li><li>Continuous training opportunities&nbsp;</li></ul>

Front Office Manager

Front Office Manager

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