Cyprus

Darwinex

Customer Service / Support

Who are we?Darwinex is a Peer-to-Peer (P2P) Asset Manager and a broker regulated by the FCA (UK) and CNMV (EU), committed to delivering cutting-edge trading technology that connects traders and investors. We support talented traders in developing their skills, building a verifiable track record, and accessing meaningful third-party capital. Trader strategies are listed on our DARWIN Exchange, providing regulatory coverage and enabling traders to attract investor capital in exchange for performance-based success fees.&nbsp;What you will findGreat cultureFor five consecutive years, Great Place to Work has recognized us as an exceptional workplace. 🏆 We’re incredibly proud of this achievement because at Darwinex, our people are our greatest asset. As we continue to grow, we’re always on the lookout for exceptional individuals who can bring value to the team. We believe that building a great team is essential to delivering outstanding service to our clients. This year, we experienced a truly special milestone: for the first time, Darwinex has been recognized as one of the Best Workplaces in Spain. This recognition is especially meaningful to us because it’s based on the feedback and experiences of our own team, the people who make Darwinex what it is.&nbsp;Crucial mission &amp; big challengeYou’ll have the opportunity to join a fast-growing FinTech company and work alongside some of the brightest minds in technology and investments. This is a unique chance for the right candidate to build a strong career with one of Europe’s most disruptive FinTech startups.&nbsp;What are we looking for and what will you do at Darwinex?As a Client Support Specialist (CST), your role is to act as the first point of contact for clients and potential clients, ensuring a high-quality support experience while helping them understand and navigate the Darwinex ecosystem. You will combine client support, operational coordination, and product knowledge to deliver efficient and accurate solutions. Here are some of the daily responsibilities you’ll engage in:&nbsp;•&nbsp;&nbsp;&nbsp;&nbsp;Providing timely and professional support to clients via email, chat, and other communication channels, ensuring clarity, accuracy, and a high level of courtesy in every interaction. •&nbsp;&nbsp;&nbsp;&nbsp;Resolving client queries related to the platform, trading conditions, DARWINs and all Darwinex related products, adapting explanations to different levels of client expertise. •&nbsp;&nbsp;&nbsp;&nbsp;Managing and prioritising incoming requests, with special attention to urgent matters affecting trading accounts, platform access, or client funds. •&nbsp;&nbsp;&nbsp;&nbsp;Monitoring, following up, and owning client issues end-to-end to ensure a satisfactory and timely resolution. •&nbsp;&nbsp;&nbsp;&nbsp;Coordinating with internal teams when needed, ensuring smooth escalation and communication without losing ownership of the client experience. •&nbsp;&nbsp;&nbsp;&nbsp;Reviewing and processing client documentation in line with internal procedures and regulatory requirements. •&nbsp;&nbsp;&nbsp;&nbsp;Maintaining clear and proactive communication with clients, keeping them informed on the status of their requests at all times. •&nbsp;&nbsp;&nbsp;&nbsp;Contributing to internal knowledge base improvements and identifying recurring issues to enhance processes and client experience. •&nbsp;&nbsp;&nbsp;&nbsp;Supporting client onboarding and helping new users understand how to get started within the Darwinex ecosystem.&nbsp;Minimum requirements•&nbsp;&nbsp;&nbsp;&nbsp;3–4 years of relevant experience required. •&nbsp;&nbsp;&nbsp;&nbsp;Essential: Very high level of English and Spanish. •&nbsp;&nbsp;&nbsp;&nbsp;Excellent communication skills in both languages. •&nbsp;&nbsp;&nbsp;&nbsp;Proactive communication and friendliness. •&nbsp;&nbsp;&nbsp;&nbsp;Passion for learning and acquiring new knowledge about product and service evolution. •&nbsp;&nbsp;&nbsp;&nbsp;Positive attitude and flexibility in a constantly changing environment. •&nbsp;&nbsp;&nbsp;&nbsp;Experience in the financial sector, ideally in a support/sales team.&nbsp;Desirable•&nbsp;&nbsp;&nbsp;&nbsp;Highly desirable proficiency in a third language: French, Italian, German, or other. •&nbsp;&nbsp;&nbsp;&nbsp;Highly desirable knowledge of trading and financial products (CFDs, forex, commodities, indices, stocks, futures, ETFs, etc.). Knowledge of trading platforms: MetaTrader, TWS, etc. •&nbsp;&nbsp;&nbsp;&nbsp;Qualification or certificate to provide financial advice to clients (EFA or similar). •&nbsp;&nbsp;&nbsp;&nbsp;Basic/intermediate level of HubSpot or similar CRM, Confluence, JIRA. •&nbsp;&nbsp;&nbsp;&nbsp;Handling AI tools (Claude, Gemini...) •&nbsp;&nbsp;&nbsp;&nbsp;CySEC Advanced Certificate&nbsp;What will you find?•&nbsp;&nbsp;&nbsp;&nbsp;A unique environment in which to grow and develop both professionally and personally. •&nbsp;&nbsp;&nbsp;&nbsp;Office in Cyrpus, Nicosia. •&nbsp;&nbsp;&nbsp;&nbsp;Annual training budget of your choice. •&nbsp;&nbsp;&nbsp;&nbsp;Darwinex welcome kit. •&nbsp;&nbsp;&nbsp;&nbsp;And above all, a great team to work with! =). &nbsp;

Client Support Specialist (CST)

Client Support Specialist (CST)

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