FinTech

Cyprus

Alchemy Markets

Banking, Insurance & Financial Services

Back Office Support

Account Management & Client Retention

XOALA&nbsp;is a multi-regulated&nbsp;EMI/Neobank&nbsp;and leading provider of Payment Solutions, committed in streamlining global finances, though empowering businesses with innovative, secure, and efficient financial services. The Company offers an&nbsp;all-in-one platform&nbsp;that allows you to handle international transactions, manage accounts in multiple currencies, and process payments securely— no matter where in the world you do business! &nbsp;<ul><li>Build and maintain strong, long-term relationships with clients, ranging from individual traders to institutional partners.</li><li>Act as the primary point of contact for clients, providing exceptional service and addressing our client’s needs.</li><li>Support clients with onboarding, account setup, and trading platform usage, ensuring a seamless experience.</li><li>Provide expert guidance on Xoala’s services, including account management, onboarding process, product offering, and compliance processes.</li><li>Monitor client accounts to identify potential service issues and proactively address them.</li><li>Gather client feedback to identify opportunities for service enhancement, platform improvements, and new product offerings.</li><li>Collaborate closely with internal teams, including compliance, sales, and trading desk, to ensure a seamless client experience.</li><li>Stay updated on financial markets, trading strategies, and regulatory developments to provide informed advice and updates to clients.</li><li>Identify opportunities to upsell or cross-sell brokerage products and services, such as managed accounts, educational tools, or premium trading platforms.</li><li>Resolve client inquiries and complaints efficiently, escalating complex issues to senior management as needed.</li></ul>PERSON SPECIFICATION:<ul><li>1-3 years&nbsp;previous similar experience in&nbsp;PSP Onboarding/ Back Office/ KYB operations, within the&nbsp;FinTech/ Forex/ Banking/ EMI industry.</li><li>Strong understanding of financial products, payment systems, and client servicing models.</li><li>Experience in client acquisition, payment systems, and a strong technical understanding of the payments industry.</li><li>Excellent communication, negotiation, and interpersonal skills with the ability to build rapport across diverse client groups.</li><li>Fluency in English (written and verbal) is required; additional languages are a plus.</li><li>Proficient in CRM systems and account management tools.</li><li>Ability to multitask, manage a variety of client issues, follow up proactively, and escalate when needed.</li><li>Target-driven with strong problem-solving abilities.</li><li>Highly organized, proactive, and adaptable to a fast-paced environment.</li></ul>&nbsp;WHAT WE OFFER?💰Competitive&nbsp;Remuneration&nbsp;Package&nbsp;including discretionary annual performance-based bonuses🕐Flexible&nbsp;working&nbsp;hours&nbsp;&amp;&nbsp;hybrid&nbsp;working&nbsp;schedule⛹️Gym/Mental Health&nbsp;allowance fee🏥Medical Insurance&nbsp;🎁Discount Scheme🅿️Free Parking &amp; parking allowance&nbsp;fee🎉Loyalty and Birthday rewards&nbsp;(including paid time off)🚀Referral Bonus Scheme🔥Dynamic&nbsp;career&nbsp;growth&nbsp;in a fast-growing global company🏖️Modern offices just 1 minute walk from the seaside and many more!&nbsp;ARE&nbsp;YOU&nbsp;INTERESTED&nbsp;IN&nbsp;JOINING&nbsp;US? If you are interested to join our team, feel free to apply by sending your CV though the following link: <a target="_blank" rel="noopener noreferrer" href="https://alchemygroup.bamboohr.com/careers/63?source=aWQ9OQ%3D%3D">https://alchemygroup.bamboohr.com/careers/63?source=aWQ9OQ%3D%3D</a> We are very excited to meet you and discuss how you can contribute to the success of the Company!We commit to handle all your information with strict confidentiality. &nbsp;

Resolving issues 

Payment processing 

CRM Platforms

Client Services Executive/ Account Manager

Client Services Executive/ Account Manager

Client Services Executive/ Account Manager

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