Tourism - Hotels

Cyprus

Parklane, a Luxury Collection Resort & Spa

Receptionists / Front Desk Officers

About the RoleResponsible for facilitating service to the guests to set standards, in line with company and hotel policy.&nbsp;Key Responsibilities<ul><li>Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.</li><li>Process all payment types such as room charges, cash, checks, debit, or credit.</li><li>Process all check-outs including resolving any late and disputed charges.</li><li>Answer, record, and process all guest calls, messages, requests, questions, or concerns.</li><li>&nbsp; Coordinate with Housekeeping to track readiness of rooms for check-in.</li><li>Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.</li><li>&nbsp; Supply guests with directions and information regarding property and local areas of interest.</li><li>Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.</li><li>&nbsp;Complete designated cashier and closing reports in the computer system.</li><li>Cash guests' personal checks and traveller’s checks.</li><li>Count bank at the beginning and end of shift.</li><li>&nbsp;Welcome and acknowledge all guests according to company standards, anticipate and address&nbsp; guests' service needs, assist individuals with disabilities, and thank guests with genuine&nbsp;appreciation.</li><li>&nbsp;Speak with others using clear and professional language and Answer telephones using appropriate etiquette.</li></ul>&nbsp;Requirements<ul><li>High school graduate or equivalent. (Degree in hotel management is a plus)</li><li>&nbsp;1+ years’ Front desk experience in the Hospitality Industry in 4- or 5-star Hotels</li><li>&nbsp; Excellent Knowledge of English Language (Greek &amp; Russian Language is a plus)</li><li>&nbsp; Excellent Communication Skills</li><li>&nbsp; Physically agile and able to stand for extended periods</li><li>&nbsp; Pleasant Personality</li><li>&nbsp; Knowledge of Hotel Property Management Software</li><li>&nbsp; Customer-centric</li></ul>&nbsp;Benefits·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Attractive remuneration package, reflecting your expertise and talent·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 13th salary and 14th salary (20% of monthly salary) after 10 months of continuous employment·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provident Fund contributions to safeguard your future·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Additional premiums for overtime, Sundays, split-shifts, night shifts, and public holidays·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Recognition programs such as Star of the Month and Employee of the Year·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Referral bonuses for introducing future hospitality stars·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Complimentary daily breakfast buffet and freshly prepared meals during your shift&nbsp;Ready to take the next step in your career? Send your CV to <a href="mailto:recruitments@parklanecyprus.com">recruitments@parklanecyprus.com</a>&nbsp;Kindly note that only shortlisted applicants will be contacted&nbsp;

Front Desk Agent (Seasonal)

Front Desk Agent (Seasonal)

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