Tourism - Hotels

Cyprus

Sunnyseeker Hotels

Receptionists / Front Desk Officers

Join Our Front Office Team at Radisson Beach Resort.&nbsp;Radisson Beach Resort is seeking a professional, customer-focused, and detail-oriented Reservations Agent to join our Front Office team. The successful candidate will play a vital role in delivering exceptional guest service by managing reservations efficiently, maximizing room revenue, and ensuring a seamless booking experience from the very first guest interaction.&nbsp;Key Responsibilities<ul><li>Handle individual and group room reservations via telephone, email, and online booking channels.</li><li>Process new reservations, amendments, cancellations, and special requests accurately and efficiently.</li><li>Provide guests with detailed information regarding room categories, rates, hotel facilities, services, and special offers.</li><li>Ensure all reservations are entered accurately into the reservations system.</li><li>Monitor room availability and work closely with the Revenue and Front Office teams to maximize occupancy and revenue.</li><li>Coordinate with Front Office, Housekeeping, Sales, and other departments to ensure smooth guest arrivals and departures.</li><li>Respond promptly and professionally to guest enquiries while delivering exceptional customer service.</li><li>Maintain complete knowledge of hotel promotions, packages, loyalty programmes, and reservation policies.</li><li>Ensure guest information is handled confidentially and in accordance with company standards.</li></ul>Requirements<ul><li>Previous experience in Reservations, Front Office, or Guest Services within a 4-star or 5-star hotel.</li><li>Experience using the EMMA reservations system or a similar hotel reservations/property management system will be considered an advantage.</li><li>Excellent communication and customer service skills.</li><li>Strong organizational skills with exceptional attention to detail.</li><li>Good computer literacy, including Microsoft Office applications.</li><li>Excellent command of English; knowledge of additional languages will be considered an asset.</li></ul>What We Offer<ul><li>Competitive salary and benefits package.</li><li>Professional training and continuous development opportunities.</li><li>A dynamic and supportive working environment.</li><li>Excellent career development opportunities within Radisson Hotel Group.</li></ul>If you are passionate about hospitality and enjoy creating exceptional guest experiences from the very first interaction, we would love to hear from you.

Reservations Agent

Reservations Agent

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