Call Center Agent
JCC Payment Systems Ltd is looking to hire a Call Center Agent for its Customer Contact and Monitoring Department in Nicosia.
The role involves assisting customers, answering questions, and resolving issues in line with company standards. The ideal candidate is a team player, learns quickly, and enjoys helping customers in a busy and regulated environment.
As the voice of the company, the Call Center Agent should have good communication skills and a positive, customer‑focused attitude.
Job Duties:
Respond to incoming contacts in an efficient, timely and professional manner
Perform outbound calls when required.
Adhere to company’s policies and procedures when interacting with customers
Stay up to date regarding company’s products, services and policies
Identify customer needs, research issues, resolve complaints, and provide solutions
Follow-up complicated customer calls where required
Escalate priority issues to management, when the need arises
Route customer’s inquiries to the appropriate department if the issue cannot be resolved on the first point of contact
Build positive relationships with customers , ensuring that all questions and issues are handled appropriately
Required skills/qualifications:
Secondary education.
Experience in a call center environment will be considered an additional qualification
Excellent customer service skills to ensure that customers receive satisfactory service
Active listening, verbal and written communication skills
Strong analytical and problem-solving skills to identify issues and determine the most effective solutions
Good command of both Greek and English language
Ability to work under pressure in a fast-paced work environment
Ability to work with multiple technology platforms and systems
Stamina to handle high volumes of calls and consistently provide excellent service
Ability to remain calm and polite when dealing with unsatisfied customers
Ability to work on shifts, weekends and public holidays
Interested candidates should send their CV to hr@jcc.com.cy
