Shipping Companies

Cyprus

MSOS Maritime security at open seas  LTD

Computer Technicians

Information Technology/Computers

Main Responsibilities:<ul><li>Effectively allocate and prioritize incoming tickets to ensure a systematic problem resolution.</li><li>Collaborate with team members to distribute workload efficiently and maintain an organized ticketing system.</li><li>Investigate and resolve technical issues reported through the ticketing system promptly and accurately.</li><li>Identify and address connectivity issues promptly, employing diagnostic tools and methodologies to ensure seamless network functionality.</li><li>Collaborate with clients’ IT to resolve complex connectivity challenges efficiently.</li><li>Provide support for CCTV network infrastructure.</li><li>Collaborate with the Engineering team to implement and troubleshoot network configurations.</li><li>Conduct routine maintenance on machines and devices to ensure optimal performance and longevity.</li><li>Proactively identify potential issues and implement preventive measures to minimize downtime.</li><li>Manage and administer engineering databases, ensuring data accuracy, integrity, and accessibility.</li><li>Analyze database performance and implement optimizations for efficient data retrieval and storage.</li><li>Create and maintain comprehensive documentation of departmental processes, procedures, and configurations.</li><li>Generate regular reports summarizing key metrics and performance indicators for management review.</li><li>Facilitate onboarding for new team members and provide training on departmental basics, processes, and tools.</li><li>Identify and escalate complex cases or issues to the department’s Network Engineer for in-depth analysis and resolution.</li><li>Maintain clear communication channels to ensure efficient resolution of escalated matters. &nbsp;</li></ul>Key Requirements:<ul><li>Understanding of networking concepts, protocols, and technologies.</li><li>Knowledge of TCP/IP, subnetting, routing, and switching.</li><li>Familiarity with networking hardware such as routers, switches, and firewalls.</li><li>Familiarity with network troubleshooting tools.</li><li>Good verbal and written communication skills for documenting network configurations, interacting with team members, and providing user support.</li><li>Capability to create or maintain network documentation, including diagrams and standard operating procedures (SOPs). &nbsp;</li></ul>Key Skills:<ul><li>Ability to work well within a team and collaborate with colleagues on network-related projects.</li><li>Ability to adapt to changes and learn new technologies quickly is crucial. &nbsp;</li></ul>Qualifications:<ul><li>A certification or degree in Information Communication Technology, Network Engineering, Computer Engineering, or a related field.</li><li>Proven one year of experience in ICT or Computer Engineering. &nbsp;</li></ul>What we offer:<ul><li>Competitive salary package</li><li>13th salary</li><li>Private Health insurance</li><li>Provident Fund</li><li>Employee Benefit Card</li><li>Lunchtime buffet</li><li>Performance based bonus</li><li>A fast-growing and vibrant company</li><li>Great opportunities for career progression</li><li>Exciting company activities, including team-building outings, corporate gatherings and events</li></ul>&nbsp;To apply for this vacancy, please send your CV, to&nbsp;<a href="mailto:careers@mano-security.com">careers@mano-security.com</a> quoting “Junior Network Engineer”

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