Employment Agencies

Cyprus

David Kennedy Recruitment

Customer Service / Support

Forex

Position: Customer Support AgentLocation: Limassol office or&nbsp;hybrid if out of&nbsp; Limassol, CyprusEmployment type: Full-timeRemuneration: Base salary.&nbsp;DUTIES AND RESPONSIBILITIES:<ul style="list-style-type:disc;"><li style="line-height:115%;margin-bottom:0cm;tab-stops:list 36.0pt;">Effectively managing the company chats, E-mails and calls</li><li style="line-height:115%;margin-bottom:0cm;tab-stops:list 36.0pt;">Identifying and assessing customer’s needs to achieve satisfaction</li><li style="line-height:115%;margin-bottom:0cm;tab-stops:list 36.0pt;">Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal</li><li style="line-height:115%;margin-bottom:0cm;tab-stops:list 36.0pt;">Offer support to the lead/client within the specified time frame</li><li style="line-height:115%;margin-bottom:0cm;tab-stops:list 36.0pt;">Updating CRM and keeping records of all communications and action taken</li><li style="line-height:115%;margin-bottom:0cm;tab-stops:list 36.0pt;">Interact with other departments to solve inquires raised by clients that requires further investigation by sending tasks</li><li style="line-height:115%;margin-bottom:0cm;tab-stops:list 36.0pt;">Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction</li><li style="line-height:115%;margin-bottom:0cm;tab-stops:list 36.0pt;">Work independently and in teams</li><li style="line-height:115%;margin-bottom:0cm;tab-stops:list 36.0pt;">Follow standard processes and procedures.</li></ul>&nbsp;REQUIREMENTS:<ul style="list-style-type:disc;"><li style="line-height:115%;margin-bottom:0cm;tab-stops:list 36.0pt;">Proven customer support experience</li><li style="line-height:115%;margin-bottom:0cm;tab-stops:list 36.0pt;">Experience/background in Forex and the Financial Market is a plus</li><li style="line-height:115%;margin-bottom:0cm;tab-stops:list 36.0pt;">Excellent command of the&nbsp;English (C1)&nbsp;and&nbsp;Farsi (C1)&nbsp;languages, both verbal and written</li><li style="line-height:115%;margin-bottom:0cm;tab-stops:list 36.0pt;">Proficiency in the use of Microsoft Office Word, Excel, Outlook</li><li style="line-height:115%;margin-bottom:0cm;tab-stops:list 36.0pt;">Strong phone contact handling skills and active listening</li><li style="line-height:115%;margin-bottom:0cm;tab-stops:list 36.0pt;">Ability to work under pressure and meet deadlines</li><li style="line-height:115%;margin-bottom:0cm;tab-stops:list 36.0pt;">Excellent communication and presentation skills</li><li style="line-height:115%;margin-bottom:0cm;tab-stops:list 36.0pt;">Flexible to work on weekly rotating shifts (morning/ afternoon/ night).</li></ul>&nbsp;BENEFITS:<ul style="list-style-type:disc;padding-left:47.27px;"><li>Remuneration according to qualifications and experience<ul style="list-style-type:disc;padding-left:0px;"><li>Medical Insurance Scheme</li><li>Provident Fund</li><li>13th Salary</li><li>Company’s Group Discount Scheme</li><li>Inhouse fitness room with classes offered</li><li>Modern working space at a central and convenient location of Limassol close to the highway</li><li>Friendly multinational environment</li><li>Opportunities for professional learning and growth.</li></ul></li></ul>&nbsp;If intersted to apply for this position please use the following link: https://davidkennedyrecruitment.teamtailor.com/jobs/2751825-customer-support-agent-farsi

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