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Mito Investments Ltd

Office Administrator

Secretaries

Customer Service / Support

Tourism Studies

Hotel School Graduates

Department: Mito-Serbellas Front Office Reports to: Front Office Manager &nbsp;JOB SUMMARYFront Office Officer, serves as the first point of contact for visitors and clients, ensuring a welcoming and professional atmosphere. This role is responsible for managing the front desk operations, handling administrative tasks, and providing general support to the office staff to ensure efficient operation of the office. &nbsp;MAIN DUTIES &amp; RESPONSIBILITIES<ul><li>Welcome and greet guests with a warm and friendly demeanor.</li><li>Perform check-in and check-out procedures efficiently.</li><li>Handle phone calls, emails, reservations and other forms of communication promptly and professionally.</li><li>Process guest payments, including cash and credit card transactions, accurately.</li><li>Organizing transport services for guests at their request.</li><li>Assist guests with inquiries, provide information about hotel services, and offer recommendations for local attractions and dining.</li><li>Address and resolve guest concerns and issues in a timely and courteous manner.</li><li>Communicate effectively with other departments to ensure smooth operations and a seamless guest experience.</li><li>Maintain a log of guest interactions and issues for follow-up (Diary). Maintain a clean and organized front desk area, including the lobby, reception desk, and surrounding</li><li>areas.</li><li>Complete administrative tasks such as filing and photocopying. Assign rooms to last minute arrivals.</li><li>Follow and implement any new updates concerning Hotel operations and procedures given by Management.</li><li>Provide training to the new members of the FO Department concerning day to day operations and procedures.</li><li>Follow the Shifts program provided by the Management and ensure arriving – departing in time.</li><li>Use the clock in - clock out system at the start and end of each shift.</li><li>Follow safety and security protocols to ensure guest and staff safety. &nbsp;</li></ul>JOB COMPETENCIES<ul><li>Communication: Excellent verbal and written communication skills.</li><li>Organizational Abilities: Strong organizational and multitasking skills.</li><li>Customer Service: Exceptional customer service and interpersonal skills.</li><li>Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).</li><li>Problem-Solving: Ability to handle issues and resolve conflicts effectively.</li><li>Professional Appearance: Well-groomed and professionally presented.</li><li>Punctuality: Reliable and punctual.</li><li>Approachability: Friendly and approachable demeanor.</li><li>Composure: Ability to remain calm and composed under pressure.</li><li>Full-Time Position: Shifts working hours</li><li>Overtime: Occasional overtime may be required during peak periods or special events.</li></ul> JOB REQUIREMENTS<ul><li>High school diploma graduate or equivalent</li><li>Previous experience as a hotel receptionist is preferred.</li><li>Excellent command of the English language. Knowledge of Greek or any additional language will be considered as an advantage.</li><li>Positive attitude and good communication skills.</li><li>Commitment to delivering a high level of guest service.</li><li>Ability to work on your own and as part of a team.</li><li>Excellent knowledge of Greek and English languages. Knowledge of any additional language will be considered as an advantage.</li><li>Ability to work flexible hours, including evenings, weekends, and holidays.</li><li>EU nationality or eligibility to work within the EU.</li></ul> BENEFIT<ul><li>Free meal during working hours</li><li>13 salaries</li><li>21 holidays</li><li>Cozy Working Environment</li></ul> We are excited to meet talented individuals who share our passion for our hotel. If you think you’d be a great fit, apply today! Send your resume and cover letter to info@mito-invest.com. &nbsp;

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