Tourism - Hotels

Cyprus

Kanika Hotels & Resorts

Customer Service / Support

Marketing / Public Relations

HORECA employees

For over 49 years, Kanika Hotels &amp; Resorts has been a leader in hospitality design, earning numerous awards for innovation and talent development. Our success comes from our dedicated team, and we’re always excited to welcome new members.&nbsp;As a Guest Services Supervisor, you will lead a team of Guest Services Officers to deliver exceptional hospitality, ensuring guests have memorable experiences from arrival to departure. If you have a passion for customer service, strong leadership skills, and the ability to handle high-end guest interactions, this role is perfect for you.&nbsp;Key Responsibilities:<ul style="list-style-type:disc;"><li style="line-height:normal;tab-stops:list 36.0pt;">Supervise and support the Guest Services team to ensure seamless and personalized guest experiences.</li><li style="line-height:normal;tab-stops:list 36.0pt;">Oversee restaurant reservations, special occasion arrangements, and VIP guest services.</li><li style="line-height:normal;tab-stops:list 36.0pt;">Address guest inquiries, issues, and complaints efficiently and professionally.</li><li style="line-height:normal;tab-stops:list 36.0pt;">Ensure VIPs and Loyalty Club Members receive their benefits and special recognition.</li><li style="line-height:normal;tab-stops:list 36.0pt;">Coordinate with Housekeeping and F&amp;B teams to manage arrivals, special requests, and VIP setups.</li><li style="line-height:normal;tab-stops:list 36.0pt;">Review arrival lists to verify room allocations and amenities in advance.</li><li style="line-height:normal;tab-stops:list 36.0pt;">Assist in organizing management cocktail events and participate in PR activities.</li><li style="line-height:normal;tab-stops:list 36.0pt;">Monitor guest feedback on platforms like TripAdvisor and Booking.com, ensuring timely responses and service improvements.</li><li style="line-height:normal;tab-stops:list 36.0pt;">Conduct training and mentorship for Guest Services Officers to maintain high service standards.</li><li style="line-height:normal;tab-stops:list 36.0pt;">Ensure adherence to hotel policies, procedures, and service excellence standards.</li></ul>Qualifications and Experience:<ul style="list-style-type:disc;"><li style="line-height:normal;tab-stops:list 36.0pt;">Diploma in Hospitality Management, Public Relations, or a related field.</li><li style="line-height:normal;tab-stops:list 36.0pt;">Minimum 3 years of experience in a 4-star or 5-star hotel, with at least 1 year in a supervisory role.</li><li style="line-height:normal;tab-stops:list 36.0pt;">Warm, guest-focused personality with strong leadership and teamwork skills.</li><li style="line-height:normal;tab-stops:list 36.0pt;">Fluent in English and Greek (additional languages are a plus).</li><li style="line-height:normal;tab-stops:list 36.0pt;">Excellent communication and problem-solving abilities.</li><li style="line-height:normal;tab-stops:list 36.0pt;">Strong understanding of personal appearance and hygiene standards.</li><li style="line-height:normal;tab-stops:list 36.0pt;">Proficiency in hotel management software; knowledge of Fidelio is an advantage.</li><li style="line-height:normal;tab-stops:list 36.0pt;">Must be an EU citizen or hold a valid EU work permit.</li></ul>The Kanika Hotels and Resorts Benefits:<ul style="list-style-type:disc;"><li style="line-height:normal;tab-stops:list 36.0pt;">Be recognized for your hard work through our Recognition and Rewards Scheme</li><li style="line-height:normal;tab-stops:list 36.0pt;">Enjoy delicious meals during work hours at our KANIKAFE</li><li style="line-height:normal;tab-stops:list 36.0pt;">Secure your future with a provident fund after just six months</li><li style="line-height:normal;tab-stops:list 36.0pt;">Receive a 13th salary and an Easter bonus of 20% (pro-rated)&nbsp;based on Basic salary</li><li style="line-height:normal;tab-stops:list 36.0pt;">Benefit from 21 days of annual leave (pro-rated)</li><li style="line-height:normal;tab-stops:list 36.0pt;">Earn extra allowances for working on Sundays or public holidays</li></ul>Accommodation Benefits:<ul style="list-style-type:disc;"><li style="line-height:normal;tab-stops:list 36.0pt;">Airport taxi transfer upon arrival for a smooth start (from the nearest airport)</li><li style="line-height:normal;tab-stops:list 36.0pt;">Stay in shared accommodation with three meals daily</li><li style="line-height:normal;tab-stops:list 36.0pt;">Plus, all the above perks to enhance your experience!</li></ul>Ready to take your hospitality career to the next level and make a real impact? We’re looking for passionate professionals like you to join our team!&nbsp;Don’t miss your chance—apply now and submit your CV here:&nbsp;<a target="_blank" rel="noopener noreferrer" href="https://form.asana.com/?k=fK_0bLU4810AQDxN7xwH7w&amp;d=6450303080948">https://form.asana.com/?k=fK_0bLU4810AQDxN7xwH7w&amp;d=6450303080948</a>&nbsp;"Your journey to success starts with Kanika Hotels and Resorts"

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