FinTech

Cyprus

Eyecost Services Limited

Job Description – Quality Control Officer &nbsp;&nbsp;&nbsp;EYECOST SERVICES LTD is a specialized company for outsourced omnichannel customer support, experience, and complaint handling. Our aim is to optimize your clients' experience, established upon the reliability and security of your services.&nbsp;Our top-notch team of professionals is rapidly growing, and we are currently looking for Quality Control Officer to join us.&nbsp;Duties &amp; Responsibilities:<ul><li>&nbsp;Participate in the assessment and investigation of complaints.</li><li>Provide reports according to the company’s Quality Control standards and guidelines.</li><li>Ensure compliance with quality standards by studying inbound and outbound monitoring.</li><li>Conduct support, provide guidance and demonstrate reports for Conversion and Retention calls with misconducted calls and/or flag investigation.</li><li>Be responsible for call reports from client complaints, providing Flags Tittle explanation for regulated as required.</li><li>Provide recommendations to influence improvements on quality activities and inspections.</li><li>Perform any other related duties as assigned.</li></ul>&nbsp;Requirements:<ul><li>BSc Degree Quality Management, Engineering or any related field.</li><li>2-3 years of experience in a similar role within the forex/fintech industry.</li><li>Strong attention to detail and In-depth understanding of industry standards.</li><li>Excellent communication skills both verbal and written in English.</li><li>Skilled in problem solving, punctuality, ability to work under pressure.</li><li>Familiarity with quality control tools and CRM systems.</li><li>Excellent knowledge of Microsoft Office.</li></ul>&nbsp;&nbsp;Benefits:<ul><li>Attractive remuneration package according to qualifications and experience.</li><li>Private Medical Insurance after completion of the first 3 months of employment.</li><li>Discretionary performance bonus and annual salary review.</li><li>Employee Referral Bonus.</li><li>21 days of Annual Leave.</li><li>5 days of Paid Sick Leave.</li><li>Corporate discounts.</li><li>Free snacks and beverages daily, complimentary lunch on Fridays and sweet Mondays’ brunch to seize the week.</li><li>Amazing Opportunities for career advancement vertically and horizontally.</li><li>&nbsp;Magnificent Corporate Events and Team building activities.</li></ul>&nbsp;And many more….&nbsp;If you want to thrive in your career and join our amazing team of professionals, then look no further, and apply now at <a href="mailto:hr@eyecostservices.com">hr@eyecostservices.com</a> after mentioning in the subject line that you’re applying for the Quality Control Officer position.&nbsp;Eyecost Services LTD is an Equal Opportunity Employer and all applications will be treated with strict confidentiality.

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