Sporting Goods / Sportswear 

Cyprus

Cosmos Sport

Customer Service / Support

Cosmos Sport SA, member of JD Sports Fashion Plc, founded in September of 1982. First store opened in Heraklion-Crete and since then the network expanded 97 further physical stores in Greece &amp; Cyprus, 5 retail brands (Cosmos Sport, Sneaker10 ,Slamdunk, Rundome ,JD Sports) 8 on-line shops and thousands of happy customers in Greece and Cyprus. Cosmos Sport is a constantly growing omnichannel company with a strong passion for sportswear, street style and limited items. Our team consists of 1700+ highly skilled, self-motivated young people, who love sports and have a passion for innovation! We are proud that Cosmossport.gr is now the No1 on-line store in the industry also selling abroad, having been awarded for 7 consecutive years as the best online sports shop in the country in e-volution Awards. We are excited being a preferred partner for global brands like Nike, Adidas, Reebok in the SEE. We are looking for a talented and passionate Assistant Store Manager for our new JD Sports store in Nicosia (Mall of Cyprus) Job Overview: Store Managers are accountable for every aspect of the retail store operations, ensuring that all areas of the store are engaged, performing, and delivering world-class guest experience. Store Managers build team capabilities to drive strategy and achieve key results for the business. This role is responsible for the talent acquisition, ongoing people development and growth within their community. Responsibilities: CUSTOMER<ul><li>Maintain an exceptional service experience in store, ensuring high level customers’ satisfaction</li><li>Deal with inquiries and complaints and resolving clients issues / requests</li><li>Foster a Client centric mindset by developing and maintaining solid Client relationships</li><li>Implement, in partnership with other company functions, clienteling initiatives and events and securing Client loyalty</li></ul>TEAM<ul><li>Train, mentor, motivate, offer constructive feedback to the team and encourage progression within the company</li><li>Assist in regular training meetings within the store and ensure all personnel completes the inhouse online Academy, making sure the team is able to maintain the high standards required</li><li>Support team members (e.g., leading by example or coaching) to ensure a great guest experience</li><li>Promote an entrepreneurial and team spirit approach, using effective communication, ensuring efficient organization and professional growth</li><li>Ensure a hazard-free, safe and healthy working environment in compliance with regulations</li><li>Ensure the team is always informed about product, policies and procedures</li><li>Attract and recruit the best talents available on the market through networking and scouting</li></ul>RETAIL<ul><li>Manage day-to-day operational activities of the store and ensure compliance with policies and procedures</li><li>Monitor and control store productivity levels with an aim to achieve and exceed targeted KPIs</li><li>Analyse reports in order to make key sales decisions</li><li>Implement personnel and resource planning strategies to optimize staff schedules</li><li>Work extensively in partnership with the Marketing, VM, Commercial dept. in order to build strong customer retention</li></ul>VISUAL MERCHANDISING<ul><li>Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.</li><li>Making sure that all new product and the advertised product is all visible and in the correct locations.</li><li>Ensure mannequins, displays, and windows are updated in accordance with Visual Merchandising guidelines.</li></ul>Requirements<ul><li>University Degree or equivalent qualification</li><li>A minimum of 2-3 years’ experience of managing a standalone retail store (or Department Store floor)</li><li>Excellent use of English language and computer skills</li><li>Excellent verbal, written and interpersonal skills</li><li>Numerical and analytical knowledge to monitor KPIs</li><li>Sound working knowledge of Microsoft Office</li><li>Leadership skills and business orientation</li><li>Excellent communicator, with a positive, open and progressive, energetic, motivating, personal style</li><li>Customer service orientation with in-depth knowledge of basic business management processes</li><li>Passion for sports and fashion</li><li>Willingness to learn and tackle new challenges</li></ul>Benefits<ul><li>Competitive compensation package &amp; performance bonus</li><li>Career development opportunities &amp; education programs</li><li>Up to 75% discount at the European University of Cyprus (face-to-face or online attendance)</li><li>Health &amp; wellness programs to keep you active including gym memberships.</li><li>One day off, part of our "parents’ day off" program</li><li>Generous employee discount in all our brands (Cosmos Sport, Sneaker10, JD Sports stores)</li><li>Easy access in a mental health platform</li><li>Strong company cultures are fostered through corporate events and team-building retreats.</li><li>Free confidential psychological support with a professional team</li><li>Extras, discounts and perks - We offer a variety of 90+ cool extras!</li></ul><a target="_blank" rel="noopener noreferrer" href="https://apply.workable.com/j/190E0F9632">Apply for this Job!</a>

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