Leisure Facilities

Cyprus

DJK Group of Companies

Customer Service / Support

Supervisors

Cinema Operations SupervisorAbout the RoleWe are looking for a&nbsp;reliable and motivated Cinema Operations Supervisor&nbsp;to join our team. In this role, you will work closely with the&nbsp;Cinema Manager&nbsp;to oversee daily operations, support and guide staff, and ensure a&nbsp;high level of customer service. Your responsibilities will include handling&nbsp;customer inquiries, assisting with staff development, and maintaining an efficient and well-organized workplace.This is a hands-on role that requires&nbsp;strong leadership, problem-solving skills, and the ability to thrive in a fast-paced environment, particularly during&nbsp;evening and night shifts. If you are proactive, organized, and passionate about delivering exceptional customer experiences, we want to hear from you!What We’re Looking ForWe’re seeking a&nbsp;visionary Cinema Operations Supervisor&nbsp;who thrives in fast-paced environments and knows how to&nbsp;inspire and develop&nbsp;a team. With a proven track record in&nbsp;leadership and customer service, strong business acumen, and a passion for creating exceptional experiences, you’ll be the driving force behind our cinema’s success.Your Responsibilities<ul><li>Inspire and Lead: Build, manage, and mentor a high-performing team that consistently delivers outstanding customer service.</li><li>Handle Customer Inquiries: Address customer concerns and inquiries with professionalism and efficiency to maintain a positive experience.</li><li>Optimize Operations: Oversee compliance, maintenance, health and safety, and staff scheduling to ensure seamless cinema operations.</li><li>Deliver Excellence: Manage film scheduling and monitor customer attendance to guarantee an exceptional cinema experience.</li><li>Monitor Stock &amp; Inventory: Conduct&nbsp;regular stock checks, ensuring sufficient supplies for daily operations while minimizing waste and shortages.</li><li>Develop Talent: Assist in&nbsp;recruiting, training, and upskilling&nbsp;team members, fostering career growth and preparing future leaders.</li><li>Foster a Positive Culture: Promote&nbsp;diversity, inclusion, and collaboration&nbsp;to create a motivated and engaged work environment.</li></ul>Who You Are<ul><li>A&nbsp;seasoned leader&nbsp;with experience supervising customer-facing teams in a fast-paced environment.</li><li>An&nbsp;effective communicator&nbsp;who can engage, inspire, and guide others with clarity and enthusiasm.</li><li>Experienced in&nbsp;customer service, with the ability to handle inquiries, resolve issues, and enhance guest experiences.</li><li>Skilled in&nbsp;people management, including recruitment, coaching, performance reviews, and career development.</li><li>Tech-savvy, with confidence in using IT tools (Excel, MS Office) and operational systems.</li><li>Passionate about&nbsp;film and cinema, bringing energy, creativity, and dedication to the role.</li><li>Previous experience in a supervisory or customer service role is preferred.</li><li>Education or experience in the hospitality sector is a strong advantage.</li></ul> Are You Ready to Lead the Show?If you have what it takes to&nbsp;support our management team, inspire a dedicated cinema crew, and help create unforgettable guest experiences, we’d love to hear from you!Apply Today📩Submit your&nbsp;CV and cover letter&nbsp;explaining why you’re the perfect fit for this role to&nbsp;<a href="mailto:jobs@djkgroup.com">jobs@djkgroup.com</a>.We look forward to welcoming you to the&nbsp;K Cineplex Team!&nbsp;

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