Forex

Cyprus

TOPFX LTD

Customer Service / Support

Join TopFX, a leading EU Investment Firm, as a Customer Support Officer in Limassol and help us deliver top-tier service to our global clients.&nbsp;Responsibilities:• &nbsp; &nbsp;Assist clients in a friendly and professional manner via Live Chat and email. • &nbsp; &nbsp;Respond to client inquiries regarding the account opening process and amend existing accounts. • &nbsp; &nbsp;Enforce a thorough Know Your Client (KYC) process for all potential and existing clients. • &nbsp; &nbsp;Maintain client records (e.g., agreements, ID documents, investor questionnaires, KYC information) in electronic form. • &nbsp; &nbsp;Build and nurture strong relationships with both new and existing clients. • &nbsp; &nbsp;Update client accounts by verifying and amending documents and information as needed. • &nbsp; &nbsp;Contribute to the team’s success by achieving desired outcomes. • &nbsp; &nbsp;Ensure Payment Gateways are fully operational and functioning properly. • &nbsp; &nbsp;Perform any additional duties as assigned. • &nbsp; &nbsp;Forward financial inquiries and requests to the Funding Department. • &nbsp; &nbsp;Collaborate with the Head of Customer Support &amp; Back Office to resolve any issues or queries.&nbsp;Requirements: &nbsp;• &nbsp; &nbsp;Fluency in English is required; proficiency in additional languages is a plus. • &nbsp; &nbsp;Experience in a similar role within the Forex/Financial industry is preferred. • &nbsp; &nbsp;Strong ability to work under pressure and meet daily deadlines. • &nbsp; &nbsp;Keen attention to detail and adherence to procedures. • &nbsp; &nbsp;Excellent communication skills with a professional demeanor. • &nbsp; &nbsp;High levels of professionalism, integrity, and trustworthiness. • &nbsp; &nbsp;Ability to work in rotating shifts.* IMPORTANT: The position is based on rotating weekly shifts (8 am-4 pm, 4 pm-12 am, 12 am-8 am)*. * Please do not apply if you are not intended to work on a shift basis.&nbsp; &nbsp;&nbsp;What We Offer:<ul><li>Attractive remuneration package based on experience</li><li>Private Medical Insurance after probation completion</li><li>Employee referral bonus</li><li>21 days of annual leave</li><li>3 days of sick leave</li><li>Breakfast on Wednesdays</li><li>Lunch on Thursdays</li><li>Self-development fund</li><li>Birthday gifts</li><li>Corporate events (Summer &amp; Christmas)</li><li>Hybrid work opportunities</li></ul>&nbsp;This is an excellent opportunity to work in a growing FX Trading company in a challenging and demanding environment that offers career prospects and rewards to thriving team members.&nbsp;&nbsp;If you are interested, please use the link below to apply:<a target="_blank" rel="noopener noreferrer" href="https://topfx.bamboohr.com/careers/40?source=aWQ9OQ%3D%3D">Apply</a>&nbsp;

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