FinTech

Cyprus

FXGT Careers

Customer Service / Support

FXGT is a leading online trading platform offering forex, CFDs, and crypto trading with advanced technology and competitive conditions. We provide a dynamic and innovative environment for professionals looking to grow in the financial markets industry. We are looking to hire a Customer Experience Officer to join our successful and dynamic team. If you enjoy working in a fast-paced environment and being a member of a goal-oriented team, then you are fit for the role!&nbsp; &nbsp;The Customer Experience Officer is required to work on weekends either morning or afternoon shift (one of the two days), approximately 3 weekends on a monthly basis, and according to the specific needs of each department.<ul><li>Morning shift: 07:30 AM- 16:00 PM</li><li>Evening shift: 14:30 PM - 23:00 PM</li><li>Night shift weekend (Saturday and Sunday) : 23:00 PM - 07:00 AM (On rotation with the rest of the team)</li></ul> Job Responsibilities&nbsp;<ul><li>Dealing directly with clients’ queries over chat system, email depending on how the query was initiated and is responsible to reply to the client within 24 hours.</li><li>Resolving misunderstandings and handles “difficult” client in a polite and professional manner</li><li>Directing unresolved issues to designated people and/or departments; communicating and coordinating with them and responds to clients requests accordingly</li><li>Promoting the products and services offered by the company to the clients by means of chat system and e-mail</li><li>Providing feedback on the development of the products and services offered by the company according to the interaction with clients</li><li>Keeping up to date with promotions and products offered by the company</li><li>Maintaining confidentiality and professionalism in all instances</li><li>Completing service-related tasks as requested by the manager</li><li>Reviewing clients’ documents in the KYC system and replying to client emails related to account verification</li><li>Requesting relevant documents from clients in case they are not provided</li><li>Following and keeping up to date with new internal procedures</li><li>Always act at the best interest of the company and cooperate within the team and with other departments to provide a high standard of customer service</li></ul> Job Requirements&nbsp;<ul><li>Experience in customer care or any other relevant field</li><li>Strong English and Chinese communication skills, both written and verbal are a must</li><li>Strong customer care skills</li><li>Excellent client handling skills</li><li>Strong communication and interpersonal skills</li><li>Excellent organizational skills</li><li>Business acumen</li><li>Teamwork and problem-solving skills</li><li>Hard working and able to cope under pressure</li><li>Excellent computer literacy</li><li>Willingness to do morning, afternoon and night shifts on a weekly basis</li><li>Valid work permit required</li></ul>&nbsp;&nbsp;Employee Benefits &amp; Perks&nbsp;Compensation &amp; Rewards<ul><li>Attractive Remuneration Package &amp; Welcome package</li><li>Discretionary Bonus based on both company and individual performance</li><li>Referral Bonus for helping us grow with great talent</li></ul>&nbsp;Daily Comforts<ul><li>Friday Team Lunches</li><li>Daily Snacks &amp; Beverages available in the office</li><li>Monthly Journey Card valid for connections with OASA's public</li></ul>Learning &amp; Development<ul><li>Yearly Training Budget (includes Udemy membership by department)</li><li>Ongoing Training Opportunities for professional and personal development</li></ul>Time Off &amp; Leave<ul><li>Up to 25 Days of Holiday Leave per year</li><li>Special Leave Days for personal reasons (additional leaves on special occasions such us birthdays, weddings, condolence)</li><li>Parental Benefits supporting new fathers, mothers, and families</li></ul>Work-Life Balance<ul><li>Flexible Working Hours (between 08:00 and 18:00)</li><li>Summer Hours (leave 2 hours early on Fridays!)</li><li>Public Transport (27€ per month)</li><li>Fixed-shift departments will retain their standard hours and existing flexibility</li><li>Wellbeing initiatives and social club communities to support employees' ongoing needs, foster connection, and promote a positive workplace culture.</li></ul>Parental benefitsNew Fathers<ul><li>2 extra paid days off&nbsp;for the birth of your child&nbsp;on the day of birth and the day after.</li></ul>Mothers<ul><li>May leave up to&nbsp;2 hours early daily, if working a full&nbsp;40-hour week&nbsp;and child is under 16.</li></ul>Family Support<ul><li>Emergency leave for school pickups.</li><li>Attend school activities&nbsp;up to 2 times/year&nbsp;(HR must receive official invite).</li></ul>&nbsp;Are you looking for a new job opportunity? Apply through the link below and join us now!<a target="_blank" rel="noopener noreferrer" href="https://fxgt.bamboohr.com/careers/241?source=aWQ9MTI%3D">https://fxgt.bamboohr.com/careers/241?source=aWQ9MTI%3D</a>&nbsp;&nbsp;Please note that due to the high volumes of applications received only shortlisted applicants will be responded to.

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