Web Design / Developing

Cyprus

Brainrocket

Customer Service / Support

Information Technology

Computer Science

As a Tech Support Specialist, you'll play a key role in ensuring the smooth operation of the payment systems and providing technical support related to payment service providers. You’ll work cross-functionally with various teams to resolve incidents and improve the overall customer experience.&nbsp;Responsibilities<ul><li>Monitor, identify, and track payment-related complaints and incidents that affect customers, escalating to relevant departments when necessary</li><li>Work with internal and external payment gateway configurations: check, adjust, and troubleshoot PSP and payment method setups</li><li>Investigate and respond to escalated issues from support channels, ensuring timely and accurate resolution</li><li>Coordinate and prioritize incoming requests based on urgency and source</li><li>Provide feedback and insights to improve system performance and customer satisfaction</li><li>Perform additional duties and support tasks as assigned by management</li></ul>Requirements<ul><li>Fluent English (both written and verbal) is essential</li><li>Based in Limassol, Cyprus, and able to work on-site during standard business hours</li><li>Previous experience in fintech, online payments, or technical support</li><li>A technical mindset and understanding of how payment systems and gateways function</li><li>Strong organizational skills with the ability to manage multiple tasks efficiently</li><li>Initiative, attention to detail, and a stress-resilient attitude are key to success in this role</li></ul>Benefits<ul><li>Learning and development opportunities and interesting challenging tasks</li><li>Company fitness corner in the office for employees</li><li>Birthday celebration present</li><li>Time for proper rest and 24 working days of Annual Vacation</li><li>Breakfasts and lunches in the office (partially paid by the company)</li><li>Private Medical insurance</li><li>Competitive remuneration package</li><li>Team building events and much more</li></ul>

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