Casino

Cyprus

SkillOnNet

Customer Service / Support

Casino Employees

Foreign Languages / Translators

We are SkillOnNet, leading the igaming entertainment by providing our customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. We are home to more than 30 well-known brands, including PlayOJO, DruckGluck, BacanaPlay, Genting, and many more. We are committed to long-term development and sustainability, and we are trying to revolutionise our industry for the benefit of our players, ourselves, and the entertainment industry as a whole.Job Description:As a&nbsp;Customer Support Representative (Native Portuguese Speaking), you will interact with customers and assist them with their inquiries. You would be representing the company, thus you must possess a vibrant and responsible character, as well as the capacity to work in shifts.Your Responsibilities:<ul><li>Effectively communicating with customers in their designated language.</li><li>A high emphasis on quality, with particular attention to detail and accuracy.</li><li>Providing an outstanding client experience and resolving issues on first contact.</li><li>Resolve product and service issues by clarifying customer complaints, determining the origin of issues, identifying and explaining the best course of action, and following up to assure resolution.</li><li>Responding to client inquiries via Webchat, Email, and Phone in a timely and professional way.</li><li>Escalating requests where needed.</li><li>Thoroughly investigating player concerns.</li><li>Promoting a “Safer Gaming” philosophy.</li><li>Staying UpToDate on rules, processes, and licensing needs.</li><li>Contributing to collective effort by achieving necessary results.</li><li>Go above and beyond when engaging customers.</li><li>Taking part in the Onboarding Programs.</li></ul>What we are looking for:<ul><li>Native Portuguese</li><li>English fluency.</li><li>Proven customer service experience is welcomed but not mandatory since the company provides comprehensive in-house training.</li><li>Strong communication/public relations along with active listening skills required.</li><li>Customer orientation and the ability to adapt and respond to diverse sorts of characters.</li><li>Proficiency working on computers and touch typing are required.</li><li>Ability to perform under pressure.</li><li>Accountability and conscientiousness.</li></ul>What's in it for YOU?<ul><li>Excellent work environment.</li><li>Attractive salary package.</li><li>Monthly incentive Bonus.</li><li>Monetary vouchers on Birthdays and other special occasions.</li><li>Fully equipped kitchen and in-house entertaining space.</li><li>Options to enroll in Company's medical insurance plan.</li><li>Possibilities to enroll in Company's pension plan.</li><li>Exciting company activities including monthly lunches, corporate gatherings, an intercompany football team, competitions, and many other activities.</li><li>A chance to advance professionally inside one of the world's largest iGaming organizations.</li></ul>What it's like to work at SkillOnNet!SkillOnNet believes that people come first, and our "family-oriented" global culture is what drives us. We care about our employees and make certain that they have access to the most relevant and helpful tools, benefits.Please send your CV at&nbsp;<a href="mailto:jobs@kpaxmarketing.com">jobs@kpaxmarketing.com</a>&nbsp;

A highly successful and fast-growing company based in Limassol is looking for energetic Customer Support Representatives&nbsp;(Native Portuguese Speakers) to join a fast-paced multicultural call centre. As a Customer Support Representative (Native Portuguese Speaker), you will be communicating with company's clients and assist them with their enquiries. You would be representing the company therefore, you would have a vivid and responsible personality with availability to work in shifts.Job Description<ul style="text-align: justify;"><li>Responding to client account queries via Email, Telephone Calls and Chat in a polite and professional manner</li><li>Open and maintain customer accounts by recording account information</li><li>Resolve product and service problems by clarifying the customer’s complaints, determine the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution</li><li>Contributing to team effort by accomplishing related results as needed</li><li>Manage large amounts of incoming calls, emails and chats&nbsp;</li><li>Identify and assess customer’s needs to achieve satisfaction</li><li>Follow communication procedures, guidelines and policies</li><li>Go the extra mile to engage customers</li><li>Further training is provided by the company</li></ul>Required Skills<ul style="text-align: justify;"><li>Native Portuguese language and proficiency in English, speaking, listening and writing</li><li>Proven customer support experience will be considered as an advantage but not necessary as company provides full in-house training</li><li>Strong communications/public relations skills and active listening</li><li>Customer orientation and ability to adapt and respond to different types of characters</li><li>Computer literacy</li><li>Ability to work shifts</li><li>Ability to work both alone and as part of a team essential</li><li>Ability to work under pressure</li></ul>Benefits<ul style="text-align: justify;"><li>Excellent work environment</li><li>Attractive salary package</li><li>Monthly incentive Bonus</li><li>Possibilities for internal growth</li><li>Exciting company activities</li></ul>Please send your CV at&nbsp;<a href="mailto:jobs@kpaxmarketing.com">jobs@kpaxmarketing.com</a>

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