Computer science 

Cyprus

ASBISc ENTERPRISES PLC

Computer Science

Computer Technicians

Information Technology/Computers

As a&nbsp;Service Manager,&nbsp;your main responsibility will be to oversee the delivery of IT services to internal and external customers. You will be responsible for managing a team of IT professionals, ensuring that IT services are delivered efficiently, effectively, and in line with customer requirements and service level agreements.&nbsp;Key Responsibilities:<ul><li>Service Delivery:&nbsp;Ensure the delivery of high-quality IT services to internal and external customers. This includes managing service requests, incidents, and problems, and ensuring timely resolution and customer satisfaction.</li><li>Team Management:&nbsp;Manage a team of IT professionals, including service desk staff, system administrators, and network engineers. Provide leadership, guidance, and support to the team, and ensure that they have the necessary skills and resources to deliver IT services effectively.</li><li>Service Level Management:&nbsp;Define and monitor service level agreements (SLAs) with customers, and ensure that service delivery meets or exceeds agreed-upon targets. Identify areas for improvement and implement corrective actions as needed.</li><li>ITIL Framework:&nbsp;Implement and adhere to ITIL (Information Technology Infrastructure Library) best practices for IT service management. This includes processes such as incident management, problem management, change management, and service desk operations.</li><li>Customer Relationship Management:&nbsp;Build and maintain strong relationships with internal and external customers. Understand their business needs and requirements, and ensure that IT services are aligned with their goals and objectives.</li><li>Vendor Management:&nbsp;Manage relationships with IT service providers and vendors. Ensure that service level agreements are met, and that vendors deliver high-quality services and products.</li><li>Continuous Improvement:&nbsp;Continuously assess and improve IT service delivery processes and procedures. Identify opportunities for automation, standardization, and efficiency gains, and implement best practices to enhance service quality and customer satisfaction.</li></ul>&nbsp;Requirements:<ul><li>Bachelor's degree in Information Technology, Computer Science, or a related field. Master's degree is a plus.</li><li>ITIL certification or equivalent experience in IT service management.</li><li>Proven experience in managing IT services and teams.</li><li>Strong knowledge of IT infrastructure, systems, and technologies.</li><li>Excellent communication and interpersonal skills.</li><li>Strong leadership and team management abilities.</li><li>Analytical and problem-solving skills.</li><li>Customer-focused mindset.</li></ul>&nbsp;We offer:<ul><li>Opportunity to work for a financially strong, fast-growing multinational company.</li><li>Constant interaction with global teams of professionals 🎯</li><li>International career opportunities 🚀</li><li>Access to continuous professional development: training, certification programs, events, and team buildings</li><li>Health insurance</li><li>Competitive salary package and motivation scheme</li><li>Life events’ gifts, corporate presents and awards, years of service bonuses 🎁</li><li>Special prices for the Company products</li></ul>&nbsp;ASBIS Group is a leading IT company specializing in value-added distribution and development of IT, IoT, and Robotic products, solutions, and services to the markets of Europe, the Middle East, and Africa.&nbsp;In over 30 years of operations, ASBIS has grown into an international group, headquartered in Cyprus, with subsidiaries in 34 countries across EMEA, and nearly 3,000 employees.We are proud of being one of the certified companies by Great Place to Work®, the global authority on workplace culture, as we believe that our true asset is people. ASBIS invests a lot to create a workplace where every employee has a place for professional growth, and appropriate support to unlock their potential and build a future with the Company.&nbsp;Whatever your area of expertise and specialization, you will find a range of career opportunities at ASBIS. Apply now.&nbsp;By responding to the vacancy, you consent to the processing of your personal data indicated in your CV. For more, please visit&nbsp;<a target="_blank" rel="noopener noreferrer" href="https://www.asbis.com/gdpr-candidate-privacy-policy">https://www.asbis.com/gdpr-candidate-privacy-policy</a>

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