Cyprus

TalentF Recruitment

Information Technology/Computers

Computer Science

Customer Service / Support

A stem Administrator &amp; Helpdesk Specialist Location: Medium-sized Call Center ,Limassol&nbsp;Key Responsibilities &nbsp;Active Directory &amp; Systems<ul><li>Manage Windows AD: create/modify/disable accounts, GPOs, OUs, logon scripts</li><li>Handle file-sharing &amp; printing configurations</li></ul>Workstation &amp; Helpdesk Support<ul><li>Deploy and support Windows 10/11 PCs</li><li>Resolve daily tickets: hardware, OS, Microsoft Office, VPN, printers, peripherals</li><li>Provide remote support via RMM tools</li></ul>Networking (Basic)<ul><li>Troubleshoot cabling, DNS, and general Layer 1–3 issues</li><li>Liaise with ISPs on outages, latency, and line changes</li><li>Monitor switch and firewall logs (Cisco/Fortigate a plus)</li></ul>VoIP / Telephony<ul><li>First-line support for FreePBX / Asterisk</li><li>Handle user extension changes and softphone provisioning</li></ul>Documentation &amp; Compliance<ul><li>Maintain accurate inventory of IT assets</li><li>Enforce IT policies: passwords, updates, data handling</li></ul>User Training &amp; Communication<ul><li>Deliver “IT 101” sessions for new hires</li><li>Translate technical issues clearly and empathetically to non-technical staff</li></ul>&nbsp;Required Qualifications<ul><li>3+ years in system administration or senior helpdesk role (call center experience preferred)</li><li>Solid experience with Windows Server &amp; Active Directory (user lifecycle, GPO, DHCP/DNS)</li><li>Working knowledge of TCP/IP, subnetting, and Wi‑Fi networks</li><li>Experience with VoIP endpoints; FreePBX/Asterisk and SIP signaling is a strong plus</li><li>Proficient with common helpdesk/RMM tools and Microsoft Office</li><li>Must be able to lift/rack equipment and assist with after-hours maintenance</li><li>Excellent written and verbal English communication</li></ul>&nbsp;Nice-to-Have<ul><li>Certifications like Microsoft MCSA / AZ‑104, CompTIA Network+, or CCNA</li><li>Exposure to Linux and Asterisk command-line interface</li><li>Familiarity with monitoring tools (PRTG, Zabbix, Nagios)</li><li>Knowledge of ITIL fundamentals</li></ul>&nbsp;How to ApplySend your CV to <a href="mailto:recruitment@talent-f.com">recruitment@talent-f.com</a>

Administrator & Helpdesk Specialist

Administrator & Helpdesk Specialist

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