FinTech

Cyprus

MITRADE EU LTD

Customer Service / Support

Customs Agents

Company Overview:Mitrade is an award-winning global Contract for Difference (CFD) and forex broker, regulated by authorities in Australia (ASIC), Cyprus (CySEC), the Cayman Islands (CIMA), and Mauritius (FSC). We were founded in Melbourne, Australia and have offices worldwide.&nbsp;Leveraging our proprietary in-house state-of-the-art technology, Mitrade has developed a one-stop digital trading platform tailored for traders. We offer market data, news, and analysis, as well as trading and risk management services within a comprehensive user-centric Fintech ecosystem. Serving more than five million users globally, Mitrade is accessible via various platforms such as mobile (iOS and Android), desktop applications, and web browsers.&nbsp;Our Cyprus office, Mitrade EU, is in a growth phase, presenting a unique opportunity to join the founding team and work actively within the core of the business. With this, internal growth is not only welcomed but also encouraged, providing our employees with the opportunity to grow, develop and succeed in their current role and any future roles they might have with Mitrade Group. This position offers not only career development opportunities but also the chance to be part of a fun, dynamic team that collaborates to support our clients.&nbsp;Role Summary:We are seeking an experienced Customer Support Team Leader to join our team in Limassol. The successful candidate will be responsible for leading a team of support agents, ensuring high levels of customer satisfaction, resolving client issues efficiently, and maintaining exceptional service standards across all support channels.&nbsp;What Would Be Your Responsibilities:<ul><li>Lead and develop a high-performing customer support team through coaching, performance management, and skills development &nbsp;</li><li>Oversee daily operations while maintaining exceptional service standards and achieving KPIs including response times, resolution rates, and customer satisfaction scores</li><li>Resolve escalated issues promptly while collaborating cross-functionally to ensure compliance with company policies and regulatory requirements</li><li>Build team capability through recruitment support, onboarding, training programs, and regular performance reviews</li><li>Foster a customer-centric culture that prioritizes service excellence and continuous improvement</li><li>Optimize processes by analysing performance data, updating procedures, and implementing tools that enhance service delivery</li><li>Anticipate potential challenges and proactively develop solutions to prevent service disruptions</li></ul>What We Require from You:<ul><li>2+ years of experience in a similar role in a CySEC or similar EU-regulated CFD/Forex broker or investment firm &nbsp;</li><li>Strong understanding of CFD products, financial markets, and trading mechanics</li><li>Excellent leadership and people management skills &nbsp;</li><li>Fluent in English, additional languages are a plus</li><li>Strong analytical and problem-solving skills &nbsp;</li><li>Proficiency in CRM systems, support tools and Microsoft Office</li><li>Collaborative team player with ability to work across departments</li></ul>What You Can Look Forward To:<ul><li>Be part of a dynamic and multi-cultural team</li><li>Career growth opportunities with global offices</li><li>Competitive salary</li><li>Performance-based bonus</li><li>Private medical insurance</li><li>Education subsidy &amp; full-paid Study Leave</li><li>Fitness membership allowance</li><li>21 days of annual leave increasing every year</li><li>Birthday Leave</li><li>Sick Leaves</li><li>Work from Home Policy</li><li>Weekly Lunch&nbsp;</li></ul>Mitrade is at the cutting edge of FinTech with a team that excels in a fast-paced, collaborative environment. We seek analytical thinkers and executors with a data-driven approach, capable of managing complex multi-stakeholder projects and adapting to technological advancements.&nbsp;If you want to be part of our dynamic and multi-cultural team, please send us your CV at <a href="mailto:hr-eu@mitrade.com">hr-eu@mitrade.com</a>

Customer Support Team Leader

Customer Support Team Leader

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