Forex / Trading

Cyprus

easyMarkets

Forex

Information Technology

DevOps, Cloud & Infrastructure

About your roleAs Head of Production Engineering, you will lead both the IT Operations and IT Services teams, ensuring the health, performance, and reliability of all production and internal technology environments.&nbsp;Reporting to the CIO, you will work closely with your leads and team members to implement and uphold a high standard of infrastructure and IT service delivery, while nurturing a culture of reliability, automation, and continuous improvement. You will also be responsible for production IT security, service management practices, and developing scalable and resilient processes across environments and teams.&nbsp;Your peers will be the Head of Development and the Head of Project Management, and alongside them you will form the key management team of our Technology Organization.&nbsp;What you will be working on<ul><li>Manage, mentor, and lead the IT Operations, DevOps, and IT Services teams.</li><li>Ensure stability, resilience, and smooth operation of internal and production IT environments across infrastructure, networks, and systems&nbsp;</li><li>Foster a service-oriented mindset within both teams, based on ITIL and IT Service Management (ITSM) principles</li><li>Own IT Security and Infrastructure responsibilities across production and corporate environments</li><li>Take the lead during Production Incidents, and ensure that all required teams are coordinated effectively, that communication is clear, frequent and accurate, and incidents are resolved with the minimal impact.</li><li>Build and maintain structured, scalable processes for incident, problem, and change management, aligned to IT risk and governance standards</li><li>Drive automation, documentation, and knowledge sharing to reduce reliance on individual knowledge holders and support team scalability</li><li>Oversee and continuously improve support procedures, SLAs, and the quality-of-service delivery</li><li>Serve as the final escalation point for unresolved incidents and out-of-hours support issues</li><li>Coordinate cross-functional projects impacting production environments, ensuring timelines, risks, and goals are clearly managed and communicated</li><li>Support training and development of team members to increase autonomy, cross-functional capability, and technical depth</li><li>Promote a culture of continuous improvement across service delivery, tooling, and monitoring</li></ul>&nbsp;What we’re looking for<ul><li>5+ years of experience in a leadership or managerial role in IT Operations, Infrastructure, or related fields</li><li>7+ years of hands-on experience working in complex, production-focused technical environments</li><li>Deep understanding of IT Service Management (ITSM), including Incident, Problem, Change, and Risk Management</li><li>Strong technical background in infrastructure, cloud services, networks, systems monitoring, and IT security</li><li>Demonstrated ability to lead and motivate cross-functional technical teams</li><li>Excellent communication skills, with a proven track record of building trust and driving cross-team collaboration</li><li>Experience building and scaling processes that support both agility and reliability</li><li>A practical mindset with strong analytical and decision-making skills</li><li>Working knowledge of automation, scripting, and monitoring tools</li><li>Proven ability to handle high-pressure incidents and escalations with clarity and professionalism</li><li>Unquestionable integrity, accountability, and a continuous improvement mindset</li></ul>Will be nice to also have<ul><li>FX Industry Experience, including with MT4 an MT5.</li><li>Experience managing hybrid cloud environments (e.g., Azure, AWS, on-prem)</li><li>Familiarity with IT compliance standards such as ISO27001, GDPR, or DORA</li><li>Practical experience implementing ITSM frameworks or toolsets (e.g., ServiceNow, Jira Service Management)</li><li>Experience in DevOps, SRE, or Platform Engineering disciplines</li><li>Exposure to CI/CD processes and infrastructure as code (e.g., Terraform, Ansible)</li><li>Ability to interpret infrastructure and service monitoring tools to drive preventative action</li><li>Strong project management or program coordination skills</li></ul>Meet easyMarketseasyMarkets is a leading global financial services provider, offering innovative and user-friendly trading solutions to clients worldwide. Established in 2001, we have built a reputation for transparency, reliability, and exceptional customer service.&nbsp;&nbsp;&nbsp;Our commitment to empowering traders with cutting-edge technology and robust risk management tools has positioned us as a trusted partner in the financial industry. At easyMarkets, we believe in partnering with the best to achieve excellence, which is why we are proud to be an Official Online Trading Partner of Real Madrid. Just as Real Madrid exemplifies leadership, teamwork, and a winning mentality, we strive to embody these values in everything we do, making easyMarkets not just a place to work, but a place to grow and succeed.&nbsp;&nbsp;Are you interested click <a target="_blank" rel="noopener noreferrer" href="https://easymarkets.peopleforce.io/careers/v/139650-head-of-production-engineering?source_id=42316">Apply today!</a>

Head of Production Engineering

Head of Production Engineering

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