Tourism - Hotels

Cyprus

Cap St Georges Hotel & Resort

HORECA employees

Responsibilities:<ul><li>Process booking requests and enquiries on a daily basis through all channels (telephone, email, etc.) within time limits set for the team.</li><li>Assist guests with enquiries, requests, or changes to existing reservations, including modifications to booking dates, room types, and provide solutions to ensure guest satisfaction and retention.</li><li>Accurately input reservation details into the hotel’s reservation system, including guest information, room preferences, special request, and payment details, ensuring completeness and correctness of reservation records.</li><li>Manage all enquiries in accordance with Company’s standards and procedures, handling in a professional and efficient manner.</li><li>Exceed our guest’s expectations when booking by understanding and exhibiting knowledge of our facilities and the local area.</li><li>Generate daily, weekly, or monthly reservation reports</li><li>Handle payment processing for reservations, ensuring accurate and timely transactions</li><li>Aim to maximize revenue through up-selling of bookings and cross-selling of our Hotel.</li><li>Communicate effectively with other hotel departments, including front office, housekeeping, and sales, to coordinate room assignments, special requests, and guest preferences, ensuring seamless guest experiences from booking to checkout.</li><li>To perform any other duties assigned by the Reservations Manager.</li></ul>&nbsp;Qualifications:<ul><li>Bachelor’s degree or a diploma in Hospitality, Management, or a related field.</li><li>Previous experience working as a Reservations Officer for 4-5* hotel is preferable.</li><li>Preferred languages: Russian, Greek, and English.</li><li>Exceptional Customer Service skills.</li><li>Enthusiastic, self-motivated, proactive, resourceful with excellent attention to detail.</li><li>Knowledge of Theova PMS is desirable.</li><li>Excellent computer literacy. Very good knowledge of MS Excel is a must.</li></ul>Benefits:<ul><li>Competitive salary depending on experience.</li><li>Continuous personal development and training opportunities.</li></ul>&nbsp;How to apply:<ul><li>Interested applicants can submit their CV at <a href="mailto:careers@capstgeorges.com">careers@capstgeorges.com</a></li></ul>

Reservations Officer

Reservations Officer

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