Betting / Casinos / iGaming

Cyprus

Progress Play

Other

Since 2012 ProgressPlay has been an industry-leading provider of high-quality turnkey solutions gaming platforms that can be fully tailored to fit all our customers’ needs. We offer full turnkey solutions for casinos and sports for the online gaming industry, including Operations, CRM, Gambling licenses, Platform, Player Management, Payment Processing, and Customer Care services, to help maximize the success of our clients’ turnkey solutions brands. We strive to provide only the highest quality cutting-edge gaming platform, along with the know-how and full customer support service for online casino and sportsbook operators in search of a one-stop business solution. ProgressPlay already has more than 80 well-established partners in the casino vertical. Licensed out of U.K and Malta with offices in Cyprus, and Israel, ProgressPlay is in a fantastic position to continue its rapid global growth.For more information, please visit www.progressplay.com.&nbsp;We are seeking a Player Relationship Manager to head our team in Limassol and Larnaca, driving excellence in player engagement while ensuring compliance with regulatory requirements across different jurisdictions (UK, Malta, others).&nbsp;&nbsp;Responsibilities:&nbsp;<ul><li>Lead and manage the Player Relationship team, ensuring outstanding service to players across all communication channels (live chat, email, phone).&nbsp;</li><li>Ensure strict adherence to Responsible Gaming obligations, tailoring actions to the requirements of the UK, including safer gambling messaging, risk monitoring, and escalation procedures.&nbsp;</li><li>Oversee VIP player management under non-UK jurisdictions, ensuring high-value players are engaged through tailored communication strategies, while always respecting compliance requirements.&nbsp;</li><li>Manage and optimise player communication automations, including CRM campaigns, chatbot workflows, and other digital engagement tools.&nbsp;</li><li>Handle complex and sensitive player cases, including RG escalations, VIP complaints, and cross-departmental issues (payments, compliance).&nbsp;</li><li>Collaborate closely with Compliance, Payments, and Marketing teams to ensure a unified, player-first approach that aligns with company policies.&nbsp;</li><li>Analyse team performance and player behaviour data, generating actionable insights and reports for senior management.&nbsp;</li><li>Identify and implement automation and AI opportunities to improve player journey efficiency.&nbsp;</li><li>Coach and mentor the team, promoting a culture of responsibility, compliance, and player protection.&nbsp;</li><li>Oversee scheduling and workforce planning to ensure adequate coverage across all players contact channels.&nbsp;</li><li>Report to the Head of Operations and provide regular updates on team performance and strategic initiatives.</li></ul>&nbsp;Requirements:&nbsp;<ul><li>2+ years’ experience managing teams in a Player Relationship / VIP / Customer Support function within the iGaming industry.&nbsp;</li><li>Strong knowledge of Responsible Gaming practices, including jurisdiction-specific requirements (especially UKGC and MGA).&nbsp;</li><li>Hands-on experience in VIP player management within online casino and/or sports betting.&nbsp;</li><li>Familiarity with Microsoft tools, CRM systems, automation tools, and chatbot technologies.&nbsp;</li><li>Strong analytical skills, with the ability to interpret data and present insights clearly.&nbsp;</li><li>Excellent written and verbal communication skills in native or near-native English.&nbsp;</li><li>Strong people management skills with a focus on coaching, motivation, and conflict resolution.&nbsp;</li><li>iGaming experience focused on the UK market and other regulated jurisdictions — required.&nbsp;</li></ul>&nbsp;Remuneration &amp; Benefits:&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Career development opportunities in a growing international business.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Competitive salary and benefits package·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 21 days Paid Annual Leave·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Medical Health Insurance·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Complimentary lunch·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Team Building Activities·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monetary voucher on Birthdays and additional occasions·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Employee Discounts on a wide range of products and services (from Health &amp; Wellness and Fitness to Beauty and Food &amp; Beverages)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Referral Bonus·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Paid Training·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Unlimited daily snacks and beverages·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Supportive and positive working environment

Player Relationship Manager

Player Relationship Manager

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