Cyprus

Medicals International Europe LTD

Customer Service / Support

Secretaries

Office Administrator

Duties &amp; Responsibilities:<ul><li>Answers &amp; processes customer’s queries &amp; requests over the phone or through e-mail.</li><li>Answers, coordinates with &amp; processes sales team members’ queries and placement of orders over the phone or email.</li><li>Answers &amp; processes inter-office orders over the e-mail system.</li><li>Coordinates with sales team and accounts receivables manager before processing of orders.</li><li>Takes and invoices sales orders based on the price list and the exception list and follow up on the processing of their requests.</li><li>Coordinates with the delivery team and makes sure customers receive their orders on time.</li><li>Processes customers’ complaints through the right channels.</li><li>Processes returned goods as per the respective procedure.</li><li>Coordinates orders and prepare them from stock.</li><li>Keeps a record of all special items ordered.</li><li>Prepares reports to CS Manager about no. of invoices per day, total sales etc.</li><li>Prepares &amp; submits a daily report about his daily activities &amp; achievements &amp; submits it to his/her supervisor.</li><li>Responsible for abiding by &amp; actively participating in Medicals International Quality Management system.</li></ul>Qualification:<ul><li>Bachelor Degree preferred but not required.</li><li>High School Degree required.</li><li>Good knowledge of Greek and English, both oral and written.</li><li>0-2 years of experience in customer service.</li><li>Knowledge of Microsoft office (Word, Excel, PowerPoint).</li><li>Good communication skills.</li><li>Problem Solver.</li><li>Friendly Personality.</li></ul>&nbsp;To apply for this role, please send your CV and any questions to&nbsp;<a href="mailto:tamvrazi@medicalsintl.com">tamvrazi@medicalsintl.com</a>

Duties &amp; Responsibilities:<ul style="text-align: justify;"><li>Answers &amp; processes customer’s queries &amp; requests over the phone or through e-mail.</li><li>Answers, coordinates with &amp; processes sales team members’ queries and placement of orders over the phone or email.</li><li>Answers &amp; processes inter-office orders over the e-mail system.</li><li>Coordinates with sales team and accounts receivables manager before processing of orders.</li><li>Takes and invoices sales orders based on the price list and the exception list and follow up on the processing of their requests.</li><li>Coordinates with the delivery team and makes sure customers receive their orders on time.</li><li>Processes customers’ complaints through the right channels.</li><li>Processes returned goods as per the respective procedure.</li><li>Coordinates orders and prepare them from stock.</li><li>Keeps a record of all special items ordered.</li><li>Prepares reports to CS Manager about no. of invoices per day, total sales etc.</li><li>Prepares &amp; submits a daily report about his daily activities &amp; achievements &amp; submits it to his/her supervisor.</li><li>Responsible for abiding by &amp; actively participating in Medicals International Quality Management system.</li></ul>Qualification:<ul style="text-align: justify;"><li>Bachelor Degree preferred but not required.</li><li>High School Degree required.</li><li>Good knowledge of Greek and English, both oral and written.</li><li>0-2 years of experience in customer service.</li><li>Knowledge of Microsoft office (Word, Excel, PowerPoint).</li><li>Good communication skills.</li><li>Problem Solver.</li><li>Friendly Personality.</li></ul>To apply for this role, please send your CV and any questions to&nbsp;<a href="mailto:tamvrazi@medicalsintl.com">tamvrazi@medicalsintl.com</a>

Customer Service Officer

Customer Service Officer

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