Cyprus

CRAE Group

Customer Service / Support

CRAE GROUP is one of the fastest-growing B2B service providers based in Cyprus. We develop, maintain, and deploy various IT and customer-based services to numerous businesses in various industries around the world.&nbsp;Founded in 2018, our continuous energy and efforts aim towards becoming a leading service provider, with an already impressive growth since our launch. We are a young, dynamic team who enjoy working in tech among creative and talented individuals. Our asset is the great people within our company with a unique approach on how to properly maintain our services and products.&nbsp;If you feel like you can be a good fit for our team and your profile matches our criteria, we would love to hear from you!&nbsp;Job Description &amp; Responsibilities:<ul><li>Communication with customers through live chat and e-mails.</li><li>Maintain prompt and empathetic attitude towards customers.</li><li>Acknowledge and resolve customers’ issues and queries.</li><li>Keeping up to date with products terms, offers and functions.</li><li>Report and escalate advanced customer queries to the relevant departments.</li><li>Perform first-step investigations on queries and issues.</li><li>3 shift based role (Monday-Friday) 9:00 – 18:00, 13:00 – 22:00, 18:00 – 01:00.</li></ul>Experience and qualifications:<ul><li>Proficiency in both written and verbal English, with excellent language skills.</li><li>Strong communication abilities, enabling effective interaction and collaboration.</li><li>Solid computer literacy and adept typing skills.</li><li>Ability to perform effectively within a multitasking work environment.</li><li>Previous experience in online customer support will be considered a big plus.</li></ul>Benefits:&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A competitive and attractive remuneration package that values your skills and contributions.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The chance to join a dynamic, forward-thinking European company and play a key role in its success.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monthly lunch allowance - 300euros·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Gym membership allowance with SportBenefit.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monthly team events.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Performance-based monthly bonuses up to 450euros.&nbsp;Interested? Apply now by sending your resume to <a href="mailto:jobs@craegroup.com">jobs@craegroup.com</a>.&nbsp;We look forward to hearing from you!&nbsp;Please note: Due to the high volume of applications, only shortlisted candidates will be contacted. Thank you for your understanding.

Customer Support Representative

Customer Support Representative

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