Transportation

Cyprus

CPT Cyprus Public Transport Services and Operations Ltd

Business Administration

Transportation / Logistics

Operations

Cyprus Public Transport is now seeking to recruit:&nbsp;Control Room Operator&nbsp;The RoleWe are seeking a proactive and organized Controller to oversee and coordinate daily transportation operations. The successful candidate will ensure smooth and efficient service delivery through real-time monitoring, effective communication with drivers, prompt incident management, and adherence to company policies and standards. This role plays a key part in maintaining service quality, optimizing performance, and fostering a positive, motivated work environment.&nbsp;&nbsp;Key Duties and Responsibilities<ul><li>Continuously monitoring transportation operations and promptly addressing and resolving any incidents, issues, or changes that may arise during services.</li><li>Collaborating with drivers and other stakeholders to ensure services align with planned schedules and minimize any service disruptions.</li><li>Receiving, collecting, and processing information regarding incidents, problems, and changes in daily transport services.</li><li>Liaising with drivers in real-time to provide guidance and support during incidents while prioritizing safety.</li><li>Ensuring drivers are fully informed about their assigned services and any relevant operational information.</li><li>Utilizing tracking systems and other technological tools to monitor and optimize transportation operations.</li><li>Identifying patterns and trends in incidents to improve service levels over time.</li><li>Ensuring the quality of transport services, including frequency, timetables, and expeditions, and work to minimize delays in daily services.</li><li>Building and maintaining a positive relationship with drivers, fostering a motivated work environment and facilitating the exchange of operational information.</li><li>Handling all calls and incidents to ensure accurate incident registration and resolution.</li><li>Ensuring adherence to security policies, risk prevention measures, data protection, quality standards, and environmental policies in the role's scope.</li><li>Cooperating with the Control Room Manager in various tasks as required.</li></ul> &nbsp;Qualifications and Skills<ul><li>Secondary education diploma required; relevant experience in a similar role will be considered an advantage.&nbsp;</li><li>Excellent command of Greek and English, both written and verbal.</li><li>Strong communication, organization, and problem-solving skills.</li><li>Ability to work effectively in a fast-paced, real-time environment.</li><li>Proficient in tracking systems, technology tools, and Microsoft Office.&nbsp;</li><li>Team-oriented, adaptable, and able to remain calm and make sound judgments under pressure.</li><li>Positive and proactive attitude with a focus on solutions.</li><li>Willingness to work on shifts basis.&nbsp;</li></ul>&nbsp;What We Offer<ul><li>An attractive remuneration package based on qualifications and experience.</li><li>A collaborative and innovative work environment.</li><li>Professional development and training opportunities.</li></ul> &nbsp;ApplicationsInterested applicants should apply by clicking on the below link:<a target="_blank" rel="noopener noreferrer" href="https://onlinerecruitment.exelsyslive.com/?c=9FC6EAC3-37D0-4724-9F9B-03B6CAAC6464&amp;V=CO/CPT/1125">https://onlinerecruitment.exelsyslive.com/?c=9FC6EAC3-37D0-4724-9F9B-03B6CAAC6464&amp;V=CO/CPT/1125</a>&nbsp;<ul><li>All applications will be treated with the strictest confidentiality.</li><li>Please note that you will only be contacted if you make it past the preliminary round.</li><li>Cyprus Public Transport is an equal opportunity employer.&nbsp;</li></ul>

Control Room Operator

Control Room Operator

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