Industrial Manufacturing

United Kingdom

Additive Manufacturing Technologies Ltd

Mechanical Engineers

Scientific Professionals

Industrial / Manufacturing Engineers

Overview As an Customer Success Engineer for the EMEA region, you will serve as a technical expert and trusted advisor to AMT’s customers and partners. You’ll lead machine installations and training, support customers with technical queries, and play a key role in driving adoption of our post-processing technology.In addition to hands-on technical support, you will contribute to the creation of technical and commercial documentation, including user manuals, case studies, and internal/external guides to support both customer onboarding and sales enablement.This is a highly dynamic, customer-facing role combining engineering know-how with problem-solving, relationship management, and commercial awareness. The position involves frequent travel across Europe to visit customers, install machines, and support activities at AMT sites.&nbsp;DutiesCustomer Support &amp; Training<ul><li>Act as a key technical contact for customers, providing ongoing support and troubleshooting assistance for PostPro systems.</li><li>Conduct remote and on-site installations, machine commissioning, and in-depth customer training sessions.</li><li>Ensure customers are confident using the technology and understand best practices for achieving optimal results.</li></ul>Documentation &amp; Reporting<ul><li>Prepare technical and commercial documentation such as user manuals, case studies, and training materials.</li><li>Create and maintain internal application guides and customer-facing documents to support onboarding and aftersales activities.</li><li>Ensure all findings and reports are clearly documented and communicated to relevant internal stakeholders.</li></ul>Customer Engagement &amp; Account Management<ul><li>Build and maintain strong relationships with key customers and partners across the EMEA region.</li><li>Regularly check in with users to ensure systems are being used effectively and to proactively address any challenges.</li><li>Identify opportunities for upselling, cross-selling, or expanding the scope of AMT’s solutions.</li></ul>Sales Support &amp; Enablement<ul><li>Collaborate with the sales team to support technical aspects of the sales process, including live demos, sample production, and part costing.</li><li>Represent AMT in meetings with prospective customers, partners, and resellers.</li><li>Support customer events, trade shows, and technical workshops when needed.</li></ul>CRM &amp; Process Management<ul><li>Maintain accurate records of customer interactions, installations, and support activities using CRM and internal systems (e.g. HubSpot, KIFLO, Freshdesk).</li><li>Coordinate effectively with internal teams including Production, Sales, Marketing, and Engineering to ensure seamless customer experience.</li><li>Track and report on technical issues, feature requests, and feedback to support continuous improvement of AMT products.</li></ul>Travel &amp; On-Site Support<ul><li>Travel regularly across Europe to customer sites for installations, troubleshooting, and training.</li><li>Visit AMT facilities (e.g. Hungary, UK) for team collaboration, factory acceptance tests, and engineering alignment</li></ul>ExperienceExperience &amp; Industry Knowledge<ul><li>1 - 3 years of experience in a technical support, applications, or customer-facing engineering role, ideally within hardware, machinery, or advanced manufacturing.</li><li>Experience in or exposure to additive manufacturing workflows (SLS, MJF, FDM), including basic understanding of materials, part orientation, and post-processing requirements.</li><li>Prior involvement with hands-on machinery, installation, commissioning, maintenance, or support is highly desirable.</li></ul>Technical Competence<ul><li>Ability to quickly understand and explain complex mechanical and chemical systems, including AMT’s PostPro vapour smoothing technologies.</li><li>Comfortable operating, testing, and troubleshooting technical equipment both independently and alongside customers.</li><li>Confident with data collection, measurement techniques (e.g. surface roughness, tensile testing), and reporting of technical results.</li></ul>Communication &amp; Interpersonal Skills<ul><li>Exceptional communication skills, both written and verbal, with the ability to simplify complex technical concepts for non-technical customers.</li><li>Ability to build trust and credibility with customers, understanding their business goals and how PostPro fits into their operations.</li><li>Empathetic, customer-focused approach with a strong ability to handle challenging situations professionally.</li></ul>Problem-Solving &amp; Analytical Skills<ul><li>Proactive mindset with a strong sense of ownership, takes initiative to resolve issues and identify areas for improvement.</li><li>Analytical thinker with the ability to break down complex technical challenges and propose practical, timely solutions.</li><li>Resourceful and adaptable, especially when working independently or in unfamiliar environments.</li></ul>Organisational Skills<ul><li>Strong time management and organisational skills, able to manage multiple projects, travel, and support activities in parallel.</li><li>Attention to detail and commitment to delivering high-quality service, documentation, and technical output.</li><li>Comfortable working remotely and managing tasks with limited supervision.</li></ul>Tools &amp; Systems<ul><li>Proficiency in MS Office Suite (Excel, Word, PowerPoint) for reporting and presentations.</li><li>Experience using CRM systems (e.g. HubSpot) and/or project management tools.</li><li>Familiarity with CAD, 3D printing software, or post-processing tools is a bonus.</li></ul>Qualifications<ul><li>BSc or MSc in Mechanical Engineering, Materials Science, Additive Manufacturing, or a related technical field.</li><li>Fluent in English (written and spoken); additional European languages (e.g. German, French, Italian) are highly advantageous</li></ul>

Customer Success Engineer - Hardware / Additive Manufacturing

Customer Success Engineer - Hardware / Additive Manufacturing

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