Tourism - Hotels

Cyprus

MTS GLOBE  CYPRUS LTD

Business Administration

Customer Service / Support

Back Office Support

&nbsp;Job Title &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Reservations Officers&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CODE: MTS-RES2026Location&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; LarnacaDepartment &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;OperationsPosition offered&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; &nbsp;&nbsp; Full-time&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The position&nbsp;MTS GLOBE CYPRUS LTD is seeking to recruit dynamic and motivated individuals in their reservations department.&nbsp;&nbsp;&nbsp;About usMTS Globe Group was founded in 1967 and is today the largest privately owned incoming/DMC and Hotel Trading company in Europe operating 65 destinations in 22 countries.We specialise in providing the B2B Tourism community customised and flexible solutions to enable sustainable growth in this ever-changing industry as a reliable partner around the world.&nbsp;&nbsp;&nbsp;The role - Principal Responsibilities&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Update the inhouse system with reservations for hotel bookings, transfers and excursions·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage incoming calls and ensure that all queries are handled promptly and efficiently·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Organise transfer vehicles for our clients with our local providers·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Liaise with hoteliers when needed to negotiate overbookings and relocations·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Co-ordinate changes, availability, and related matters with partners·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Handle any client complaints in a timely and effective manner·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Offer support to the Airport teams and Resort representatives·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Perform other related duties as required&nbsp;Essential Skills, Competencies &amp; Qualities·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to manage multiple tasks and work to specific guidelines·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Good organization, time management and problem-solving skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Professional telephone manner·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Trustworthy, honest, and committed and able to work under pressure·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to work effectively alone and as part of a team·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Available to periodically work weekends and bank holidays on a rotational basis&nbsp;Experience in a similar role within the travel &amp; tourism industry shall be considered as an advantage.&nbsp;Qualifications·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Minimum of a High school diploma is required, any further education particularly in tourism would be considered an advantage·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficient computer user with good literacy skills and experience of using Microsoft office, &nbsp; &nbsp; reservation systems etc.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent command of the English language (both verbal and written) Other languages may be considered an advantage&nbsp;Remuneration:A competitive remuneration package will be offered to the successful applicant based on his/her qualifications and experience.&nbsp;General:- Candidates should send their applications to <a href="mailto:HR.MTSCY@mtsglobe.com">HR.MTSCY@mtsglobe.com</a> no later than 23rd of January 2026.- All applications must include the candidate’s CV in Word or PDF format.- Applications should clearly state the Code of the position they are applying for as well as their name and surname under the “Subject” of the e-mail- State whether your interest is in the Full-time or Part-time position- Applications not following the above format shall not be considered- Only shortlisted candidates will be contacted

Reservation Officer

Reservation Officer

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