Investment / Asset Management

Cyprus

Capital Com SV Investments Ltd

Customer Service / Support

Responsibilities:<ul><li>Support our clients at all levels.</li><li>Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and calls.</li><li>Assist clients with the KYC procedure.</li><li>Provide a tour around the trading platform.</li><li>Build client trust and satisfaction through professional support and training.</li><li>Be keenly aware of the competitive landscape and understand financial markets.</li><li>Collect clients’ feedback and analyze how clients’ experience can be improved.</li><li>Keep open communication between the departments to resolve any issues. &nbsp;</li></ul>Requirements:<ul><li>Proficiency in English - C1+ level.</li><li>Advanced interpersonal and communication skills.</li><li>Ability to listen to clients and your team’s needs and find solutions.</li><li>Ability to work a flexible shift schedule with weekly rotation between morning (09:00–18:00) and afternoon (13:00–22:00) shifts. No weekend work required.</li><li>Excellent communication skills, both verbal and written. &nbsp;</li></ul>What you will get in return: •&nbsp;Competitive Salary:&nbsp;We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.•&nbsp;Work-Life Harmony:&nbsp;Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid•&nbsp;Generous Time Off:&nbsp;Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.•&nbsp;Employee Referral Program:&nbsp;Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.•&nbsp;Comprehensive Health &amp; Pension Benefits:&nbsp;From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!•&nbsp;Workation Wonderland:&nbsp;Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!•&nbsp;Volunteer Days:&nbsp;Make a difference! Take two additional paid days each year to support causes you care about and give back to the community. If you believe this role suits you, feel free to apply <a target="_blank" rel="noopener noreferrer" href="https://jobs.lever.co/capital/bdd75fa8-274e-4d4c-9333-f39361cb0d45?lever-origin=applied&amp;lever-source%5B%5D=ergodotisi">here.</a>

Client Service Specialist

Client Service Specialist

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