Forex / Trading

Cyprus

Tickmill Europe LTD

Customer Service / Support

CRM / Customer Experience

Are you looking for the next professional opportunity, that will challenge you and advance your career?&nbsp;Join our team now!&nbsp;&nbsp;&nbsp;Tickmill is looking to hire a Client Services Officer to join our Client Services team in Limassol office!&nbsp;About Tickmill.&nbsp;&nbsp;&nbsp;&nbsp;Tickmill is an award-winning, multi-regulated broker offering access to a broad range of asset classes, including CFDs on Forex, Stocks, Indices, Commodities, Cryptocurrencies, and&nbsp;Bonds, as well as Exchange Traded Derivatives&nbsp;like&nbsp;Futures &amp; Options).&nbsp;Founded in 2014, the Tickmill Group employs over&nbsp;330 professionals across offices in London, Cyprus,&nbsp;Poland,&nbsp;Estonia,&nbsp;Seychelles&nbsp;and several other locations worldwide.&nbsp;Our culture is built on trust, transparency, and&nbsp;high standards.&nbsp;&nbsp;We&nbsp;bring together&nbsp;ambitious&nbsp;professionals who&nbsp;are looking for an environment that supports them to&nbsp;dominate in their fields.&nbsp;&nbsp;Our&nbsp;diverse, multilingual teams are focused on innovation, delivering bold excellence, and raising the bar wherever we can.&nbsp;We offer competitive benefits packages, frequent&nbsp;team initiatives, and opportunities for professional growth.&nbsp;Join the Tigers!&nbsp;&nbsp;&nbsp;What the job looks like?&nbsp;The&nbsp;Client Services Officer&nbsp;will have the opportunity to:<ul><li>Resolve issues related to execution delays and account management.</li><li>Assist clients to understand the market trends, tools and resources available.</li><li>Proactively engage with clients to prevent churn, addressing their concerns, offering personalized solutions and providing ongoing support to ensure long-term retention.</li><li>Troubleshoot issues related to trading platforms such us login problems, platform navigation and other technical difficulties.</li><li>Attend live events and Expos.</li><li>Present the company’s value proposition to potential partners, negotiate terms, and close partnership deals.</li><li>Support existing clients over the phone, covering new leads, retention of existing clients, and prospecting new clients on SM platforms.</li></ul>&nbsp;What will you need to be able to do the job?<ul><li>At least 1 year experience in a Customer Support/Sales position in a regulated financial services company.</li><li>Native in Turkish &amp; excellent command of English language. Any additional language will be considered as an advantage.</li><li>Deep understanding and experience with financial products and ETDs such as Futures &amp; Options, will be considered as a big advantage.</li><li>College or university degree.</li><li>Detail orientation, organization and communication skills.</li><li>Good capacity of Microsoft Office applications.</li><li>Professionalism, work ethic, self-motivation, and team spirit.</li><li>Positive can-do attitude.</li><li>Flexibility to work on public holidays on rotation from 9:00 -18:00 (Cyprus Time Zone).</li></ul>&nbsp;By joining us, you can expect:<ul><li>A Unique Opportunity for a career in a global, fast-growing company. </li><li>Attractive&nbsp;remuneration&nbsp;package&nbsp;based on qualifications and experience (including 13th salary and Discretionary Bonuses to reward exceptional performance).&nbsp; </li><li>Opportunities to learn and grow through our “Employee Training &amp; Development program”. </li><li>Medical Insurance Cover, which includes Outpatient, Inpatient, and Dental Care. </li><li>Multiple&nbsp;events&nbsp;to bond with the team and the group through Quarterly/Semestrial Team Activities for all the Company. </li><li>Birthday and Loyalty&nbsp;benefits. &nbsp;</li></ul>&nbsp;What to expect from our recruitment process:&nbsp;<ul><li>First interview with hiring managers or an HR call </li><li>Psychometric test </li><li>Final interview with top management&nbsp;</li></ul>&nbsp;Make your next Career step and <a href="https://tickmill.bamboohr.com/careers/434?source=aWQ9MTM%3D">apply </a>NOW!*Due to the great number of applications, we receive for each of our open vacancies, we are unable to respond on an individual basis

Client Services Officer (Turkish)

Client Services Officer (Turkish)

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