Telecommunications / Internet

Cyprus

PRIMETEL PLC

Customer Service / Support

Telecommunications & Network Operations

Join #PrimetelTeam&nbsp;and be part of a growing organization where you will have the opportunity to make a real impact. &nbsp; Location:&nbsp;This is a full-time remote/work-from-home position suitable for candidates in Cyprus. As a Corporate Support Engineer,&nbsp;you will be part of our technical support team, providing 2nd level support to business customers and working closely with internal teams to ensure smooth service delivery and effective issue resolution.&nbsp; What will you be doing?The Corporate Support Engineer role can be challenging and here's what you will be doing:<ul><li>Provide 2nd level technical support to business customers</li><li>Monitor, administer, and support servers and service platforms</li><li>Troubleshoot service issues and support service delivery</li><li>Work closely with internal teams to resolve technical and operational matters</li><li>Contribute to the testing and development of new services</li><li>Maintain clear and up-to-date technical and service documentation</li></ul>&nbsp;Before clicking that "apply" button: &nbsp;Take a moment to read through the details below. If you find yourself thinking, "This is me!" then go ahead and submit your application.<ul><li>Degree in Engineering, Computer Science, or a related field</li><li>Understanding of networking concepts (TCP/IP)</li><li>Experience with Unix/Linux environments will be considered an advantage</li><li>Ability to quickly learn and use customer support systems</li><li>Very good command of Greek and English (spoken and written)</li><li>Ability to work independently, take initiative, and prioritise tasks</li></ul> &nbsp;Working hours:Flexibility to work rotating shifts, including evenings and weekends, is required. Working hours are between 08:00 and 20:00. Total scheduled working time is 38 hours per week, and shift schedules are provided in advance.&nbsp;The role also includes participation in a weekly on-call/standby rotation.&nbsp;What we offer:&nbsp;<ul><li>Attractive remuneration package 💰</li><li>13th-month salary 🎉</li><li>Provident fund 🏦</li><li>Free home internet service 💻</li><li>Free mobile service (unlimited data, voice and SMS) 📱</li><li>Paid time off for vacations 🏝️</li><li>A day off on your birthday 🥳</li><li>Paid sick leave - we hope you won't need it 🤒</li><li>Employee perks and discounts 🎁</li><li>Continuous learning opportunities (you'll never stop learning new things!) 📚</li><li>Equal opportunities for career advancement within the company ⏫</li></ul>&nbsp;<a target="_blank" rel="noopener noreferrer" href="https://primetel.com.cy/corporate-support-engineer-remote?source=ergodotisi">Apply for this role</a> About #Primetel:&nbsp;We are a leading telecommunications provider in Cyprus, offering a comprehensive range of communication solutions to personal, business, and wholesale customers.#PrimetelTeam:&nbsp;Our team consists of more than 300 employees, working together not only to meet but exceed the expectations of over 200,000 subscribers who trust us for their mobile, internet, television services, and more. At Primetel, we learn and grow together at the speed of technology. We are committed to delivering an exceptional customer experience at all levels, no matter what position we work in. Our passion and devotion in what we do are the most important ingredients for our success.

Corporate Support Engineer | Remote

Corporate Support Engineer | Remote

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