Telecommunications / Internet

Cyprus

epic ltd

Customer Service / Support

Maintenance & Technical Support

CRM / Customer Experience

Epic is one of the largest telecommunications companies in Cyprus and a member of a dynamic European family of telecommunications companies. With ability, innovation and agility at our core, we are offering a state-of-the-art network recognized by multiple awards in Cyprus.&nbsp;At Epic we take care of our people and we enhance a people centric and learning culture for your professional growth. We are always looking for ambitious employees to be a part of our award-winning organisation!Our team is growing so join us to take your career to the next level and become a part of our team of more than 350 professionals.&nbsp;The role:We are looking for a Service Delivery Representative who will manage the critical transition phase between a signed contract and an active, paying customer.&nbsp; This role acts as the Revenue Accelerator for the business, managing the high-complexity pipeline that ensures new services are activated promptly. The successful candidate will be responsible for Service Delivery tasks which include New line Activations, Portability process, and Installation duties for both Mobile &amp; Fixed services, based on company policies and procedures. This is a 1-year fixed-term contract with the possibility of extension.&nbsp;Why Join This Team?In this role, you are not just processing paperwork; you are protecting the company's cash flow. By managing complex onboarding exceptions, you ensure that our growth isn't just a number on a page, but a reality in our revenue.&nbsp;Your Responsibilities:<ul><li>Manage and supervise the complete activation cycle for both Mobile and Fixed lines, ensuring billing begins as soon as the contract is finalized.</li><li>Investigate and resolve technical activation errors caused by system failures between the internal systems.</li><li>Work within prescribed CRM and legacy systems to process new subscriber applications, ensuring 100% data accuracy.</li><li>Manage the full portability lifecycle, coordinating with external telecom providers to transfer numbers to our network within legal timeframes.</li><li>Manually rescuing and correcting rejected applications that would otherwise result in lost sales.</li><li>Manage installation and appointment requests, coordinating fixed-line setups to optimize field technician schedules and prevent wasted site visits.</li><li>Liaising with other departments to ensure smooth daily operations</li><li>Resolving service complaints and forwarding grievances to the appropriate departments for further investigation.</li><li>Collaborating with the Product team to test new products (Voice, Connectivity &amp; SIP) and provide feedback on any issues.</li><li>Communicating with customers regarding application progress.</li><li>Proactively suggest system improvements to the Team Leader to further automate "manual clicks" and increase the team's efficiency.&nbsp;</li></ul>&nbsp;Our proposition:<ul><li>Competitive remuneration package</li><li>Annual bonus scheme</li><li>13th salary</li><li>Attractive benefits with comprehensive medical and life insurances and provident fund</li><li>Company telecom products with free mobile and internet lines and exclusive discounts for our services with maximum monthly total value of 130 euros</li><li>Opportunity for a sustainable career and continuously building skills and expertise in a dynamic technology sector</li><li>Hybrid workplace model</li></ul>&nbsp;Your Profile:<ul><li>Lyceum Diploma and/or College Diploma.</li><li>1 year of experience in customer service or back-office operations (Telecom experience is a significant advantage).</li><li>Computer literacy is essential (Excel, PowerPoint, Microsoft Outlook); experience with CRM systems and GSM technology is preferred.</li><li>Ability to work under pressure and manage high volumes of time-sensitive tasks.</li><li>Strong organizational skills with an eye for forensic detail.</li><li>High level of initiative and the ability to deal effectively with complex situations requiring tact and judgment.</li><li>Fluent written and spoken Greek and English is mandatory.</li></ul>&nbsp;Interested to join a team of passionate professionals? Apply now! Send your CV to <a href="mailto:career@epic.com.cy">career@epic.com.cy</a> stating the job title in the subject line.&nbsp;&nbsp;&nbsp;

Service Delivery Representative (Fixed-Term)

Service Delivery Representative (Fixed-Term)

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