KOINONIA BYZANTIUM 

Customer Service / Support

Hotel Management / Administration

Receptionists / Front Desk Officers

About the RoleOur company, a specialist in hospitality, tourism management, and property management, is seeking an Operations &amp; Property Management Specialist. This is a central role designed to ensure a high-standard guest experience while maintaining the seamless, efficient operation of our property portfolio.You will be the primary point of contact between guests, administration, and technical teams. This position requires a blend of high-end hospitality "soft skills" and the practical, organized mindset needed for property and building oversight.Key Responsibilities1. Guest Relations &amp; Reception<ul><li>Check-in/Check-out: Lead the arrival and departure process, providing a warm and professional first impression.</li><li>Reservation Management: Full oversight of bookings via phone, email, and digital channel management systems.</li><li>Concierge Services: Provide detailed information on property amenities, local attractions, and high-quality area recommendations.</li><li>Issue Resolution: Handle guest requests or complaints with professional discretion and a solution-oriented approach.</li></ul>2. Building &amp; Facilities Management<ul><li>Property Oversight: Conduct regular inspections of apartments and common areas to ensure they meet safety, cleanliness, and aesthetic standards.</li><li>Maintenance Coordination: Act as the liaison for technical crews (plumbers, electricians, etc.) to schedule and oversee repairs.</li><li>Housekeeping Sync: Coordinate daily cleaning schedules to ensure properties are "guest-ready" ahead of arrivals.</li><li>Inventory Control: Monitor supplies and equipment for each property, ensuring everything from linens to essential guest supplies is stocked.</li></ul>3. Administration &amp; Finance<ul><li>Financial Transactions: Manage payments, invoicing, and daily cash flow.</li><li>Reporting: Maintain accurate guest databases and provide daily briefings to senior management regarding occupancy and operational status.</li><li>Team Collaboration: Participate in staff meetings to contribute to the continuous improvement of our hospitality services.</li></ul>Candidate Profile<ul><li>Experience: Previous experience in hospitality, real estate management, customer support, or a similar operations role.</li><li>Communication: Exceptional verbal and written skills in English. Additional languages (e.g., Russian, Hebrew, or German) are a significant plus.</li><li>Mobility: Must possess a valid driver’s license (access to a personal vehicle is an advantage).</li><li>Organization: A proactive multitasker who can manage maintenance coordination and guest check-ins simultaneously.</li><li>Tech Skills: Familiarity with Property Management Systems (PMS) and online travel agencies (Airbnb, Booking.com, etc.).</li><li>Personality: Professional, discreet, and capable of working in a dynamic, fast-paced environment.</li></ul>How to ApplyInterested candidates are invited to submit their CV and a brief introduction to [Insert Email Address].

Operations & Property Management

Operations & Property Management

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