Cyprus

Demetriades Group

Customer Service / Support

Auto Mechanics

Job Opportunity: Customer Support Manager (Service Department)We are seeking a highly organized and customer‑focused Customer Support Manager to join our dynamic automotive service team. This role is essential to ensuring smooth daily operations, exceptional customer communication, and accurate coordination between departments.If you thrive in a fast‑paced environment, excel at multitasking, and have a strong foundation in automotive service processes, we’d love to meet you.&nbsp;Key ResponsibilitiesCustomer Communication &amp; Support<ul><li>Manage incoming customer emails and inquiries with professionalism and urgency.</li><li>Prioritize and flag urgent requests for immediate action.</li><li>Handle all technical incoming calls, provide service updates, and address customer questions.</li><li>Maintain clear, daily communication with service technicians to relay updates and technical requests.</li></ul>&nbsp;Service Ticket Management<ul><li>Schedule all service tickets accurately.</li><li>Forward all parts‑related emails to the Warehouse Manager and create tickets once parts are ready.</li><li>Update and follow up on all outstanding tickets to ensure timely resolution.</li></ul>&nbsp;Call Monitoring &amp; Follow‑Ups<ul><li>Review abandoned and missed calls through the 3CX system.</li><li>Return calls promptly and document all outcomes.</li><li>Create new tickets for issues identified during callbacks.</li></ul>&nbsp;Scheduling &amp; Coordination<ul><li>Review and update the Preventive Maintenance Service Calendar.</li><li>Schedule service visits and notify the assigned technician.</li><li>Prepare and confirm the next day’s technician schedule.</li><li>Coordinate with the Garage Service Manager (GSM) to finalize schedules for repairs and maintenance.</li></ul>&nbsp;Warranty &amp; Documentation<ul><li>Verify warranty status for scheduled repairs and communicate coverage details to customers.</li><li>Organize and file all completed tickets, emails, and documentation.</li><li>Prepare summary reports when required.</li></ul>&nbsp;Cross‑Department Collaboration<ul><li>Maintain consistent communication with the Warehouse Manager and Garage Service Manager.</li><li>Ensure all customer interactions and updates are accurately logged in the system.</li></ul>&nbsp;Qualifications &amp; SkillsRequired<ul><li>Automotive degree or equivalent technical qualification (mandatory).</li><li>Strong understanding of automotive service operations and terminology.</li></ul>&nbsp;Preferred<ul><li>Experience in customer support or service coordination within the automotive industry.</li><li>Excellent communication and organizational skills.</li><li>Ability to multitask and manage high‑volume workflows.</li><li>Familiarity with service ticketing systems and call management platforms (e.g., 3CX).</li><li>Strong attention to detail and commitment to documentation accuracy.</li></ul>&nbsp;What We Offer<ul><li>A collaborative and supportive work environment.</li><li>Opportunities for professional growth within the automotive service sector.</li><li>Competitive compensation package.</li><li>Investment Fund.</li></ul>&nbsp;If you’re ready to play a key role in delivering exceptional service and keeping our operations running smoothly, we encourage you to apply.Interested candidates are invited to submit their CV at&nbsp; <a href="mailto:careers@demetriadesgroup.com">careers@demetriadesgroup.com</a> quoting the relevant subject title . All applications will be treated with the strictest confidence.&nbsp;

Customer Support Manager

Customer Support Manager

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