Tourism - Hotels

Cyprus

Kanika Hotels & Resorts

Customer Service / Support

Hotel Management / Administration

For over 49 years, Kanika Hotels &amp; Resorts has led the hospitality industry in design and innovation, consistently receiving awards for our commitment to infrastructure and talent development. Our success comes from our dedicated team, and we are always excited to welcome new members.&nbsp;The Guest Services Manager holds a crucial role in transforming Kanika guests into loyal friends and fans. This position offers numerous rewards from guests, colleagues, and management. If you are an outgoing, hospitable person who shares the Kanika Spirit of service, professionalism, innovation, respect, integrity, and teamwork, we want to hear from you.&nbsp;Key Responsibilities:<ul><li>Escort educational groups on hotel tours and provide information folders</li><li>Extend a warm welcome and farewell to all guests</li><li>Contact regular and VIP guests upon arrival and maintain ongoing communication</li><li>Assist guests with inquiries and resolve minor issues</li><li>Address guest complaints and queries as needed</li><li>Offer suggestions to enhance guests' stays</li><li>Process guest questionnaires and compile monthly satisfaction reports</li><li>Coordinate weekly welcome cocktail parties for guests</li><li>Promote and participate in Public Relations activities</li></ul>Qualifications and Experience:<ul><li>Diploma in Hospitality Management, Public Relations, or a related field</li><li>At least 3 years of experience in a 4 or 5-star hotel</li><li>Friendly, guest-oriented personality</li><li>Strong team player supporting all departments</li><li>Fluent in English and Greek; additional languages are a plus</li><li>Proficient in computer skills; knowledge of Fidelio is an advantage</li><li>EU citizen or holder of an EU work permit</li></ul>The Kanika Hotels and Resorts Benefits:<ul><li>Be recognized for your hard work through our Recognition and Rewards Scheme</li><li>Enjoy delicious meals during work hours at our KANIKAFE</li><li>Secure your future with a provident fund after just six months</li><li>Receive a 13th salary and an Easter bonus of 20% (pro-rated) based on Basic salary</li><li>Benefit from 21 days of annual leave (pro-rated)</li></ul>&nbsp;Ready to take your hospitality career to the next level and make a real impact? We’re looking for passionate professionals like you to join our team!&nbsp;Don’t miss your chance—apply now and submit your CV here: <a target="_blank" rel="noopener noreferrer" href="https://form.asana.com/?k=fK_0bLU4810AQDxN7xwH7w&amp;d=6450303080948">https://form.asana.com/?k=fK_0bLU4810AQDxN7xwH7w&amp;d=6450303080948</a>&nbsp;Shape the Future of Hospitality with Kanika Hotels and Resorts – Your Journey Starts Here!

The Guest Services Manager&nbsp;plays a very special and important role. More than any other member of the team, you will be in a position to turn Kanika guests into Kanika friends and fans! It’s a challenge with many rewards from the guests themselves as well as from colleagues and the higher management.So, if you are an outgoing&nbsp;and naturally hospitable person, this is a position that will appeal to you. And if you can also identify with the Kanika Spirit of service, professionalism, innovation, respect, integrity and teamwork, then we would like to hear from you.What we expect from you:<ul style="text-align: justify;"><li>To escort educational groups on a tour of the hotel and provide relevant information folders;</li><li>To be available and extend a warm, natural welcome and farewell to all hotel guests;</li><li>To contact all regular and VIP guests upon arrival and maintain such contact at regular intervals.</li><li>To assist all guests with their inquiries and concerns and solve any minor problems that may arise;</li><li>To handle any guest complaints and queries whenever necessary;</li><li>To offer guests suggestions that will make their stay more enjoyable;</li><li>To process guest questionnaires and produce the monthly guest satisfaction report;</li><li>To coordinate weekly welcome Management Cocktail Parties for guests.</li><li>To promote and actively participate in all Public Relations activities.</li></ul>Qualifications &amp; Experience:<ul style="text-align: justify;"><li>Holder of a Hospitality Management, Public Relations or other related Diploma</li><li>Minimum 3 years of experience in another 4 or 5 star hotel</li><li>Warm personality with a guest-oriented approach</li><li>A good team player who can support all departments</li><li>Fluent in English and Greek. Any other languages will be considered as an advantage</li><li>Advanced computer skills. Knowledge of the Fidelio Property System will be considered as an advantage</li><li>EU citizen or an EU work permit holder</li></ul> Apply with confidence at: <a href="http://www.kanikahotels.com/careers" target="_blank">www.kanikahotels.com/careers</a>

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