Cyprus

Municorn Limited

Customer Service / Support

Municorn is a software development company specializing in mobile solutions for professionals and productivity enhancement. Founded in 2015, the company has become one of the leaders in the world of mobile apps over the past 10 years. Now mature, financially successful, and independent, it continues to demonstrate high growth by attracting top specialists, scaling existing products, launching new product lines, and pursuing a precise and targeted investment strategy.&nbsp;Right now we are looking for a Support Manager to join our Telecom team. Our products help thousands of users stay connected without physical SIM cards, add a second number to an iPhone, and record phone calls.&nbsp;In this role, you will:<ul><li>Help users activate eSIM and understand the setup process.</li><li>Answer questions about tariffs, package validity periods, and available data balances.</li><li>Communicate with service providers and escalate technical incidents.</li><li>Process refunds via dashboard.</li><li>Respond to reviews in the App Store and Google Play, shaping a positive product image and closing potential problem cases.</li><li>Manage communication in Intercom, email, and other support tools.</li><li>Handle customer requests in English/German/Spanish/French/Portuguese via Intercom, helping them with eSIM installation and activation as well as tariff and package questions.</li><li>Regularly update and expand the knowledge base / FAQ so users can find answers themselves and solve their issues faster.</li></ul>What we expect:<ul><li>At least 2 years of experience in a similar position;</li><li>Fluent English and Russian (C1/C2);</li><li>Experience with Intercom, Stripe, or similar tools;</li><li>Readiness to work on an evening or night schedule by CET;</li><li>Sociability and the ability to defuse conflict situations with customers;</li><li>The ability to explain complex concepts clearly and concisely;</li><li>Discipline while working remotely.</li></ul>Nice to have:<ul><li>Knowledge of French, German, Spanish, or other European languages.</li></ul>We offer:<ul><li>A competitive compensation package and performance‑based bonuses;</li><li>The opportunity to deeply understand the product and user behavior, influence key metrics, develop expertise in mobile development and monetization, improve cross‑functional collaboration skills, and grow together with the product and company;</li><li>Great benefits: reimbursement for training and foreign‑language courses, medical insurance, online and offline corporate events around the world, and more;</li><li>Freedom to realize your professional potential in a highly professional and non‑bureaucratic environment.</li></ul>

Customer Support Manager

Customer Support Manager

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