Cyprus

Olebridge Investments Ltd

Hotel Management / Administration

Duties &amp; Responsibilities<ul><li>Oversee daily front office operations, including reception, concierge, reservations, and night audit</li><li>Ensure a high level of guest satisfaction by handling guest feedback, complaints, and special requests professionally</li><li>Supervise, train, schedule, and motivate front office staff</li><li>Assists with the checking in of guests as per existing Front Office policies and regulations</li><li>Answers the telephone, screens and direct calls</li><li>Takes and relays messages to guests correctly and promptly</li><li>Provides requested information to callers</li><li>Greets people entering the hotel</li><li>Deals with queries from both the public and hotel guests</li><li>Performs general administrative and clerical support</li><li>Receives and sorts mail and deliveries</li><li>Schedules any necessary appointments</li><li>Ensures that Reception area is kept clean and tidy at all times</li><li>Assists in guests’ check-out and knows how to settle guests’ accounts either by cash or credit card</li><li>Informs guests of hotel and general information regarding restaurants etc</li><li>Offers wake up services, orders taxi transfers as and when required</li><li>Able to operate the telephone call center</li><li>Follow Hotel’s standards, policies and procedures and to have a complete understanding of the policies; including Fire, Hygiene, Health &amp; Safety</li><li>Ensure that duties are carried in an honest and ethical way by abiding the Hotels’ rules and regulations and the Cyprus Law</li><li>Perform any other relevant duties assigned by the Front Office Manager</li><li>Ensure correct use of PMS and accuracy of guest records, billing, and reports</li><li>Manage cash handling, invoicing, and end-of-shift reports when required</li><li>Ensure compliance with hotel policies, health &amp; safety regulations, and brand standards</li></ul>&nbsp;&nbsp; Requirements<ul><li>Proven experience in a Front Office or Reception supervisory/managerial role</li><li>Strong leadership and people management skills</li><li>Excellent knowledge of Greek and English.&nbsp; Knowledge of any other language will be considered as an advantage</li><li>Pleasant, honest and friendly personality</li><li>Ability to work in a fast pace environment and cope under pressure</li><li>Computer Literate</li><li>Problem-solving ability, to resolve possible issues</li><li>Excellent interpersonal skills in handling guest complaints&nbsp;</li></ul>&nbsp; What we offer:<ul><li>Attractive remuneration package&nbsp;</li><li>Free meals on duty</li><li>Great work-life balance</li><li>Comprehensive new staff induction programmes</li><li>Continuous training opportunities&nbsp;</li></ul>

Front Office

Front Office

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