Employment Agencies

Cyprus

CareerFinders Recruitment Services Ltd 

Customer Service / Support

Betting & Casino Operations

CareerFinders, on behalf of our client, a rapidly expanding company offering single wallet white label Casino &amp; Sports solutions via Mobile, Tablet and PC to clients across the world, we are seeking to recruit a Player Relationship Manager to join their growing teams based in Limassol and Larnaca. As a Player Relationship Manager, you will lead and manage the Player Relationship team, ensuring outstanding service to players across all communication channels, including live chat, email, and phone. You will split your time between offices in both Limassol and Larnaca, and will need to possess approximately 2+ years of proven experience managing teams in a relevant department within the iGaming industry. You will need to hold strong knowledge of Responsible Gaming practices, including jurisdiction-specific requirements, and possess a native, or near-native level of verbal and written English. A highly attractive remuneration and benefits package is on offer, which includes a generous base salary, monthly bonuses, medical insurance, complimentary lunches, and more!&nbsp;Key Duties/Responsibilities:<ul><li>Lead and manage the Player Relationship team, ensuring outstanding service to players across all communication channels (live chat, email, phone).</li><li>Ensure strict adherence to Responsible Gaming obligations, tailoring actions to the requirements of the UK, including safer gambling messaging, risk monitoring, and escalation procedures.</li><li>Oversee VIP player management under non-UK jurisdictions, ensuring high-value players are engaged through tailored communication strategies, while always respecting compliance requirements.</li><li>Manage and optimise player communication automations, including CRM campaigns, chatbot workflows, and other digital engagement tools.</li><li>Handle complex and sensitive player cases, including RG escalations, VIP complaints, and cross-departmental issues (payments, compliance).</li><li>Collaborate closely with Compliance, Payments, and Marketing teams to ensure a unified, player-first approach that aligns with company policies.</li><li>Analyse team performance and player behaviour data, generating actionable insights and reports for senior management.</li><li>Identify and implement automation and AI opportunities to improve player journey efficiency.</li><li>Coach and mentor the team, promoting a culture of responsibility, compliance, and player protection.</li><li>Oversee scheduling and workforce planning to ensure adequate coverage across all players contact channels.</li><li>Report to the Head of Operations and provide regular updates on team performance and strategic initiatives.</li></ul>&nbsp;Key Skills/Experience:<ul><li>2+ years’ experience managing teams in a Player Relationship/VIP/Customer Support function within the iGaming industry.</li><li>Strong knowledge of Responsible Gaming practices, including jurisdiction-specific requirements (especially UKGC and MGA).</li><li>Hands-on experience in VIP player management within online casino and/or sports betting.</li><li>Familiarity with Microsoft tools, CRM systems, automation tools, and chatbot technologies.</li><li>Strong analytical skills, with the ability to interpret data and present insights clearly.</li><li>Excellent written and verbal communication skills in native or near-native English.</li><li>Strong people management skills with a focus on coaching, motivation, and conflict resolution.</li><li>iGaming experience focused on the UK market and other regulated jurisdictions.</li></ul>&nbsp;Key Benefits:<ul><li>Attractive base salary.</li><li>Monthly bonus scheme.</li><li>Private medical insurance.</li><li>Complimentary lunches.</li><li>Team building activities.</li><li>Employee discounts on a wide range of products and services.</li><li>Paid training.</li><li>Supportive and positive working environment.</li></ul> &nbsp;To apply for this vacancy, please send your CV, along with any covering letter to&nbsp;<a href="mailto:jobs@careerfinders.com.cy">jobs@careerfinders.com.cy</a>&nbsp;quoting the reference number ERG9001. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click&nbsp;<a target="_blank" rel="noopener noreferrer" href="http://www.careerfinders.com.cy/privacy-policy">www.careerfinders.com.cy/privacy-policy</a>.&nbsp;&nbsp;

Player Relationship Manager (9001)

Player Relationship Manager (9001)

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