Job Description

Manpower Cyprus, on behalf of our client, an international Fintech, is seeking to recruit a Call Center Representative to join their team at the Head Office in Nicosia.

 

The successful candidate will play a key role in supporting customer service operations by handling customer enquiries, transactions, and requests in an efficient, accurate, and professional manner. This is an excellent opportunity for individuals who enjoy communicating with people and wish to build a career within a dynamic and international business environment.

 

Key Responsibilities

 

• Handle customer enquiries via telephone, email, and other communication channels

• Process customer transactions and requests accurately and efficiently

• Provide information and support regarding products and services

• Deliver a high level of customer service through professional and timely communication

• Perform administrative and operational support duties as required

• Maintain accurate records of customer interactions and transactions

• Follow company procedures, service standards, and compliance requirements

• Collaborate with internal departments to ensure effective resolution of customer requests

 

Requirements

 

• High School Certificate

• Fluency in Greek and English; additional languages such as Dutch, German, French, or Hebrew will be considered an advantage

• Ability to work on a rotational shift schedule

• Good computer literacy, including Microsoft Office applications (Excel and Word)

• Excellent communication and interpersonal skills

• Previous experience in customer service or call centre operations will be considered an advantage

 

Benefits

 

• Gross monthly salary of €1,200

• 13th Salary

• Monthly bonus of €100 for working at least two weekends per month

• Annual retention bonus of €1,200

• Provident Fund after successful completion of the probation period

 

Working Pattern

 

• 5-day working week (40 hours), operating on a rotational shift schedule between 08:00 and 21:00, Monday to Sunday

 

Applications

 

Interested candidates are invited to send their CV at careers@manpower.com.cy quoting the reference number MP01-0626-CCR.

 

All applications will be treated in strict confidence. Only shortlisted candidates will be contacted for an interview.

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at careers@manpower.com.cy.

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About Company

Manpower Cyprus

Manpower is the leading global workforce solutions company that helps organizations transform in a fast-changing world of work. Manpower can help businesses of all sizes in sourcing, assessing, developing and managing the talent that enables them to win. Manpower develops innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Through its expert family of brands – Manpower®, Experis®, Right Management® and ManpowerGroup® Solutions – has created substantially more value for candidates and clients across 80 countries and territories and has done this for the past 70 years. We're part of ManpowerGroup – the world's workforce expert, which connects more than 600,000 people to work every day and helps more than 400,000 clients worldwide. With 3,000 offices in 81 countries worldwide, ManpowerGroup offers the full spectrum of workforce solutions needed to address the complex recruitment challenges that exist today. Services • Contingent & Permanent Resourcing • Professional Resourcing & Project Based Solutions • Talent & Career Management • Borderless Talent Solutions • Managed Services Provider Programs • Recruitment Process Outsourcing