Job Description

Fetch is proud to be one of the first on-demand retail marketplaces in Cyprus. We're growing fast and we’re looking for talented individuals to grow with us.

We are currently seeking a Call Centre Representative who thrives in a dynamic, fast-paced environment and is passionate about delivering outstanding customer service. As the first point of contact for our customers, you’ll play a key role in shaping their experience with Fetch answering questions, solving problems, and ensuring every interaction is a positive one.

 

Key Responsibilities:

• Respond promptly and professionally to incoming calls, emails, and live chats
• Handle customer inquiries and complaints with empathy, efficiency, and accuracy
• Provide detailed information about our products, services, and policies
• Escalate complex or unresolved issues when necessary
• Consistently meet or exceed performance metrics for response time, resolution, and customer satisfaction

Qualifications:

• Excellent verbal and written communication skills in both Greek and English
• Strong problem-solving abilities and keen attention to detail
• Comfortable using CRM tools and general computer applications
• Flexibility to work a variety of shifts, including evenings and weekends if needed
• Previous customer service experience is an advantage

What We Offer:

• Competitive salary package
• 13th salary
• 21 days of paid annual leave
• Provident fund contribution
• Access to our loyalty discount program
• A friendly, collaborative, and supportive work culture
• Opportunities for career growth and internal advancement

How to Apply

If you’re ready to take the next step in your customer service career, we’d love to hear from you!
Send your CV to careers@gapgroup.com, quoting the reference number GAP-CALL-26 in the subject line.

Please note that only shortlisted candidates whose qualifications match the requirements will be contacted.

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About Company

Fetch

About: Fetch is the first digital marketplace in Cyprus delivering thousands of products right to your door, in real-time. You place your order, we deliver, you enjoy. Download the app for iOS or Android for free. Here’s how Fetch works: You place your order on the app, we pick it up, and you track your package until we arrive at your door. No secrets, no wait and no surprises, ever. Discover, purchase, and track in the app We are the largest on-demand marketplace in Cyprus, where you can explore thousands of products in your city, and watch as our Fetchers deliver your new purchases right to your door. Download the app for iOS or Android for free. Order in seconds. Delivered in minutes. As Fetchers we work to deliver life’s essentials even faster. We deliver more than products. We deliver convenience. We’re the first convenience delivery app and digital convenience marketplace in Cyprus. Today, convenience isn’t a store, it’s time – and we’re here to help you save more of it no matter how busy your life gets. Whatever you’re doing, whenever you’re doing it: we totally got you. Get products delivered in under an hour so you can spend your time living your best life. No Planning. Order anytime. We have thousands of products on our Fetch App available at your convenience, waiting to be purchased and delivered in real-time. No hidden fees. Place your order on the Fetch App; Fetchers pick it up & deliver it to your door; You simply enjoy. No hidden fees, ever. Fetch is a member of G.A.P. Vassilopoulos Group of companies.