Job Description

Front Office Administrator – Job Description

Position Summary

The Front Office Administrator is responsible for delivering exceptional guest service while managing the daily operations of the front office. This role includes handling reservations, guest communications, administrative duties, and coordinating with other departments to ensure a seamless guest experience.

Key Responsibilities

• Welcome and assist guests in a professional and friendly manner.
• Manage reservations, check-ins, and check-outs.
• Respond to emails, phone calls, and online enquiries promptly.
• Process payments and maintain accurate guest records.
• Coordinate with housekeeping and maintenance to ensure room readiness.
• Handle guest requests, complaints, and special requirements efficiently.
• Monitor room availability and update the Property Management System (PMS).
• Prepare daily reports and maintain front office documentation.
• Issue invoices and maintain accurate administrative records.
• Assist with OTA extranets (Booking.com, Expedia, Airbnb, etc.).
• Ensure compliance with hotel policies and operational procedures.
• Maintain a clean, organised, and welcoming reception area.
• Support the management team with administrative and operational tasks.
• Promote hotel facilities and upsell room upgrades and additional services.
• Work closely with all departments to ensure excellent guest satisfaction.

Requirements

• Previous experience in a hotel reception or front office role is preferred.
• Excellent communication and customer service skills.
• Strong organisational and multitasking abilities.
• Good knowledge of Microsoft Office.
• Experience with hotel PMS systems (Beds24, Cloudbeds, Opera, Protel, etc.) is an advantage.
• Fluent in English; additional languages are considered an asset.
• Ability to work independently and as part of a team.
• Professional appearance and positive attitude.

Benefits

• Competitive salary.
• Continuous training and development.
• Career progression opportunities.
• Friendly and professional working environment.
• Staff discounts and additional employee benefits (where applicable).

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at olebridgecollection@gmail.com.

Soft Skills

Technical Skills

Job Categories

About Company

Olebridge Investments Ltd