Job Description

Shift Running - effectively run the store, following policies and procedures to ensure standards are satisfactorily maintained. When not running shift, proactively support the management team in the effective running of the store. Through coaching, motivating and engaging all in store employees, create a culture to be proud of.

Key Responsibilities:

PEOPLE

• Support the Management team where needed regarding staffing issues
• Assist in the creation of the weekly schedule
• Ensure training and onboarding for new employees takes place efficiently
• Support and coach the TM’s in any issues arise during their shift
• Improve and work on the productivity of your team

CUSTOMER

• Successfully resolve customer complaints and queries in line with company policy reporting serious complaints to the RGM or Area Coach as appropriate
• Ensure that the restaurant cleaning plan/rota is followed and adhered to
• Create a customer focused environment which is appealing to our diverse customer base

SALES

• Through exceptional operational standards and a ‘maniacal’ approach to customer service, consistently seek to maximize the sales on your shift. Set and communicate Bold Sales Goals to the team, striving to consistently exceed sales targets, setting team members clear sales targets for every shift.
• Ensure that sufficient labour and supplies are available, taking corrective action where necessary
• Ensure that the correct volume of product is prepared to meet the level of business and accurately maintain the product control.
• Assist the RGM to develop a strong sales culture in store, setting team members clear sales targets for every shift.
• Assist the RGM in drive in store team member incentives and regular recognition.

PROFIT

• Maximize the profitability of the restaurant by supporting the management team with the restaurant costs (e.g. labour, food).
• Follow the Company cash handling procedures and ensure that customer service employees also adhere to these guidelines.

Qualifications:

• Previous experience of managing a diverse workforce.
• Customer Mania Strong Communication skills, at all levels.

How to apply:

Interested applicants must forward a Curriculum Vitae at recruitment.tacobell@phc.com.cy, quoting the reference SLTB_ER2026.

All applications will be treated in strict confidence.

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at recruitment.tacobell@phc.com.cy.

Job Categories

About Company

Taco Bell