Job Description

The Receptionist is responsible for ensuring a seamless arrival and departure experience while serving as the primary point of contact at the Front Office. This role involves managing guest registrations, reservations, inquiries, and payments with professionalism and efficiency, while maintaining the highest standards of luxury hospitality and guest satisfaction.

Key Responsibilities:

• Welcome guests and perform check-in and check-out procedures efficiently and accurately.
• Handle reservations, room allocations, and guest inquiries via phone, email, and in person.
• Process payments and maintain accurate guest accounts and records.
• Provide information regarding hotel facilities, services, and operating hours.
• Coordinate with Housekeeping, Concierge, Engineering, and other departments to ensure smooth operations.
• Respond promptly to guest requests and resolve concerns professionally.
• Maintain Front Office standards and ensure compliance with hotel policies and procedures.
• Assist with administrative tasks, reporting, and daily Front Office operations.
• Support revenue opportunities through upselling hotel rooms and services.

equirements:

• Minimum 1 year of experience in Front Office or Reception, preferably in a luxury hotel environment.
• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Fluency in English; additional languages are considered an advantage.
• Ability to work flexible shifts, including weekends and public holidays.

• Professional appearance and a passion for hospitality.

   

How to Apply

Interested candidates are invited to submit their CV to hr@muskitahotels.com.cy  with the subject line "Receptionist".

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MUSKITA HOTELS