Job Description

Responsibilities:

• Manage relationships with clients, acting as the primary point of contact for day-to-day communication.
• Oversee the execution of marketing services, such as Press Releases (PR) and email campaigns, to ensure timely and high-quality delivery.
• Collaborate with other departments, including content and design, to ensure all deliverables meet both client expectations and agency standards.
• Work with clients to establish project timelines and ensure projects are delivered within specified constraints.
• Proactively identify and address issues or concerns during project delivery, ensuring prompt resolution while keeping clients informed of progress and necessary changes.
• Identify potential avenues for expanding business with existing clients by recognising upselling and cross-selling opportunities, and promptly communicate them to the reporting manager.
• Prepare and present regular reports to clients and reporting managers, providing transparent updates on project status and key milestones.
• Ensure client satisfaction by addressing concerns, delivering exceptional customer service, and proactively identifying ways to add value to the client's business.
• Undertake any other duties related to the role as assigned by the Manager.
   

Requirements
 

Education:

• Bachelor's degree in marketing, communications, or a related field
   

Required Qualifications & Skills:

• 3+ years of experience in account management, preferably in a marketing agency.
• Ability to manage multiple accounts simultaneously while maintaining strong attention to detail.
• Excellent communication skills, with the ability to build rapport and credibility with clients and internal stakeholders.
• Strong problem-solving skills, with the ability to think creatively and strategically to solve client challenges.
• Proficient in Microsoft Office, and project management tools.
• Familiarity with marketing and advertising technologies, including CRM, marketing automation, and social media platforms.
• Fintech Industry Knowledge: Beneficial to have knowledge of the fintech industry, allowing for more effective engagement with clients and understanding of their needs.

Personal Attributes and Disposition:

• Excellent interpersonal, communication, and public speaking skills.
• Ability to work independently on assigned duties.
• Ability to manage a variety of priorities while meeting deadlines.
• Strong cultural adaptability and collaborative mindset.​

Benefits

• Annual Discretionary Bonus
• 21 Days Annual Leave
• Health & Dental Coverage
• 5 Paid Sick Days
• Flexible Working Hours
• Hybrid working model (2 days per week working from home)
• Early Out on Fridays
• Long Weekend Leave
• Maternity & Paternity Top-Up Allowance
• Complimentary Lunch at the office
• Company Laptop provided

How to Apply

Please apply through our website by clicking here.

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About Company

Ultimate Group

Ultimate Fintech is an Events Management company and a full-service Marketing Agency that has vast experience in the online trading, fintech and financial services sectors. For over a decade, the company organizes the iFX EXPO, the world's first and largest B2B financial exhibition, delivering consistently high quality, innovative services. Teamwork, innovation, passion, and transparency are our core values since Ultimate Fintech gives emphasis to the human Capital and prioritizes the employee experience. As a certified Great Place to Work Company, Ultimate Fintech values every team member, recognizes, rewards the talents, and promotes within the organization. Your experience as part of the Ultimate Fintech family will be an enriching one with no limits to your personal and professional development.