Job Description

XOALA is a multi-regulated EMI/Neobank and leading provider of Payment Solutions, committed in streamlining global finances, though empowering businesses with innovative, secure, and efficient financial services. The Company offers an all-in-one platform that allows you to handle international transactions, manage accounts in multiple currencies, and process payments securely— no matter where in the world you do business!
 

• Build and maintain strong, long-term relationships with clients, ranging from individual traders to institutional partners.
• Act as the primary point of contact for clients, providing exceptional service and addressing our client’s needs.
• Support clients with onboarding, account setup, and trading platform usage, ensuring a seamless experience.
• Provide expert guidance on Xoala’s services, including account management, onboarding process, product offering, and compliance processes.
• Monitor client accounts to identify potential service issues and proactively address them.
• Gather client feedback to identify opportunities for service enhancement, platform improvements, and new product offerings.
• Collaborate closely with internal teams, including compliance, sales, and trading desk, to ensure a seamless client experience.
• Stay updated on financial markets, trading strategies, and regulatory developments to provide informed advice and updates to clients.
• Identify opportunities to upsell or cross-sell brokerage products and services, such as managed accounts, educational tools, or premium trading platforms.
• Resolve client inquiries and complaints efficiently, escalating complex issues to senior management as needed.

PERSON SPECIFICATION:

• 1-3 years previous similar experience in PSP Onboarding/ Back Office/ KYB operations, within the FinTech/ Forex/ Banking/ EMI industry.
• Strong understanding of financial products, payment systems, and client servicing models.
• Experience in client acquisition, payment systems, and a strong technical understanding of the payments industry.
• Excellent communication, negotiation, and interpersonal skills with the ability to build rapport across diverse client groups.
• Fluency in English (written and verbal) is required; additional languages are a plus.
• Proficient in CRM systems and account management tools.
• Ability to multitask, manage a variety of client issues, follow up proactively, and escalate when needed.
• Target-driven with strong problem-solving abilities.
• Highly organized, proactive, and adaptable to a fast-paced environment.

 

WHAT WE OFFER?

💰Competitive Remuneration Package including discretionary annual performance-based bonuses

🕐Flexible working hours & hybrid working schedule

⛹️Gym/Mental Health allowance fee

🏥Medical Insurance 

🎁Discount Scheme

🅿️Free Parking & parking allowance fee

🎉Loyalty and Birthday rewards (including paid time off)

🚀Referral Bonus Scheme

🔥Dynamic career growth in a fast-growing global company

🏖️Modern offices just 1 minute walk from the seaside and many more!

 

ARE YOU INTERESTED IN JOINING US?
If you are interested to join our team, feel free to apply by sending your CV though the following link:
https://alchemygroup.bamboohr.com/careers/63?source=aWQ9OQ%3D%3D

We are very excited to meet you and discuss how you can contribute to the success of the Company!

We commit to handle all your information with strict confidentiality.
 

How to Apply

If you are interested to join our team, feel free to apply by sending your CV though the following link:
https://alchemygroup.bamboohr.com/careers/63?source=aWQ9OQ%3D%3D

Soft Skills

Technical Skills

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About Company

Alchemy Markets

AlchemyTech, a subsidiary of FDCTech, Inc., is a comprehensive solution hub poised to revolutionize various industries, including FX and CFD brokerages, prop trading, and trading platforms. FDCTech, Inc. acquires, integrates, and supports small to mid-sized legacy and entrepreneurial financial services companies across wealth management, forex, and stock brokerage sectors. Following multiple years of experience in the financial and technological environments, FDCTech, Inc. has built an international team of highly skilled professionals aiming to scale businesses through improving user experience, automating business processes and realizing cost synergies. Our dedication, integrity and innovative mindset have set us as a worldwide leader in the industry, with now an expansive global network of 30 companies.