Job Description

Department: Compliance 

Reports To: Head of Compliance

Location: Limassol, Cyprus

Employment Type: Full-time | On-site
Industry: Financial Services / Forex / Investment

Experience: 2+ year in Compliance, AML/KYC, Call Monitoring or a related financial-services role

About the Company:

Instant Trading EU Ltd. is a company providing investment services, regulated by the Cyprus Securities and Exchange Commission (CySEC), with branches in Poland, Czech Republic and Slovakia. The company owns the InstaForex brand and provides its services through the website www.instaforex.eu and enables its clients to trade financial instruments through its trading platforms.
  

Position Overview:

We are looking for a proactive, technically savvy and commercially aware Compliance & AML professional to join our Compliance team and help ensure that our business operates to the highest standards of regulatory compliance, AML/CFT controls and customer protection. Strong analytical skills are essential for connecting regulatory requirements with business activities, alongside the ability to communicate clearly and concisely when preparing compliance reports, raising concerns, or explaining regulatory obligations to colleagues.
This is not a role for someone who simply waits for instructions.
We are looking for someone who takes ownership, thinks ahead, asks questions, identifies weaknesses and brings ideas to the table. If you see a process that can be improved, own the task and improve it. If you identify a regulatory or conduct risk, raise it and help solve it. If you have an idea that can make our compliance framework stronger, we want to hear it.
 

Key Responsibilities:

• Monitor client-facing calls and communications on a daily basis.
• Identify potential misconduct, regulatory breaches, poor practices and weaknesses in client communications.
• Supervising and record keeping of the remedial work, training and sanctions thereof in line with the monitoring requirements of the relevant regulatory framework.
• Report and escalate issues as necessary to the compliance department and to the management.
• Manage and oversee a team of call monitoring officers
• Assist call monitoring officers in the determination of weaknesses/misconduct contrary to the Company’s standards and regulatory requirements
• Review, approve and/or monitor marketing communications and information to Clients (including, affiliate websites)
• Assist in the handling of client complaints and/or monitor the handling of client complaints by the relevant department.
• Maintaining and improving the company’s process and system of Call Monitoring of communications between Customer Account Manager and clients;
• Prepare, review and submit regular communication-monitoring reports for the Head of Compliance and Management.
• Assist in the drafting of relevant compliance policies and procedures in a documented manner.
• Keep up to date with changes in CySEC, MiFID II, AML/CFT and other applicable regulatory requirements and report in summary form such updates to the Management.
• Translate regulatory developments into clear, practical internal actions.
• Assist in the preparation of reports for Regulatory Authorities, Internal Auditors and Management as appropriate.
• Assist in conducting internal compliance audits and ensuring compliance with internal policies, procedures and structures and report relevant monitoring findings and recommendations for correction of any deficiencies to the Head of Compliance
• Maintain close collaboration with relevant counterparts (Compliance, Operations, Risk, AML/KYC, Legal and other relevant teams).
• Undertake other compliance duties as requested by the Head of Compliance.

Requirements:

• University degree in Law/ Business/ Finance/Risk Management/ Accounting/ Economics or a related field.
• Minimum 2 years of relevant experience in Compliance, AML/KYC, Call Monitoring, Risk or a related role within the financial-services industry.
• Familiarity with CySEC and MiFID II requirements is an advantage.
• Experience within compliance will be considered an advantage.
• Holder of CySEC certification will be considered an advantage
• Fluency in English is required. Other languages will be considered an advantage.
• Computer literate: MS Office and MS Excel proficiency is essential and familiarity with Google Drive is required.
• Strong written and verbal communication skills.
• Excellent organisational and reporting skills.
• Strong analytical and investigative mindset.
• Ability to work independently and manage multiple priorities under pressure.
• Flexible, energetic with a positive attitude.

What We Offer:

• Competitive salary based on skills and experiences.
• Work is not everything in life, so we work only Monday-Friday;
• You will always have the support of the entire team, not only during the probationary period;
• A friendly, and international work environment.
• Opportunity for development within the organization.

Working Hours: 8:30 to 17:30 with 1 hour lunch break.

How to Apply

If you are ready to take ownership, develop your expertise and make a real impact, we would like to hear from you. Submit your CV here or send it via email to job.cy@forexmart.com with the subject line: “Call Monitoring Officer”

All applications will be treated with strict confidentiality.

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About Company

Instant Trading EU Ltd